Humour

So we’re having a meeting the other day and my friend was a little upset.  He’d just been promoted in the bank to become the Director of Digital Payments, Innovation and Strategy.  We all noted that he was now the lead for DPIS and congratulated him for taking DPIS.  For some reason he took offence. …

I’m often asked about how to implement a digital bank?  What are the top tips? My response is that every company is different, with no two banks the same.  Some are evolutionary and try to tinker with the current company structure; some are revolutionary, like mBank, and radically reorganise the current structure; whilst some are…

I’ve talked for some time about component based banking but what about component based pricing? Bank pricing is the most opaque part of the industry, and the part that irritates customers the most.  Customers get charged high fees for unauthorised overdrafts as this funds free bank services for those who don’t go overdrawn.  Banks focus…

I’ve talked for some time about component based banking but what about component based pricing? Bank pricing is the most opaque part of the industry, and the part that irritates customers the most.  Customers get charged high fees for unauthorised overdrafts as this funds free bank services for those who don’t go overdrawn.  Banks focus…

Like many of you, I’m an Apple user in some form.  In my case, my telephone as well as a mini iPad. The iPhone5S (must upgrade to 6!) is an essential in my life. “Who’s the actress who starred in that film?”  IMDB app on my iPhone. “How long has Switzerland been called Switzerland, and…

I've blogged before about twitter fails, specifically JPMorgan's disaster last November, and it illustrates how companies are finding it challenging to adapt to the new connected world. Another great example of such behaviour was sent to me by a friend this week. A little known chappie with the twitter handle UKDazza (me suspects he's called…