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The unbankable banked

unbanked

Reflecting on the last year, it’s been crazy.  I feel like I’ve spent most of the year jumping on and off airplanes.  Most visited cities are London, for obvious reasons, and Singapore.  I must have been there five or six times this year, and that reflects Singapore’s ambitions to be …

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What do wealthy customers want?

rich

I talk to a lot of wealth managers and private banks. They want to lead in digital as their clients are the coolest, richest people on the planet.  It used to be that everything for a high net worth (HNW) client was face-to-face; now it’s skype-to-skype; tomorrow it’s machine-to-machine. The …

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Which countries are leading financial inclusion?

Adasa John receives a phone call in her field in Rudewa Mbuyuni location near Morogoro, Tanzania on May 27, 2014.

Building upon Friday’s discussion of how the system treats the poor, there are interesting movements afoot at the Brookings Institute.  If you’re not familiar with Brookings, it is one of America’s oldest Think Tanks and provides independent research into social sciences, particularly economics, governance and foreign policy, for the US …

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Looking for a live Unicorn

Unicorn meat

I was chatting about Unicorns yesterday.  I won’t say which one we talked about, but one specific firm was being picked on as unsustainable and incorrectly valued.  I was particularly surprised to hear that their cost of customer acquisition is estimated to be $400 per customer.  For a start-up firm …

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Banks are not technology companies (yet)

wtf__by_undinecg

I’ve been illustrating my frustration with incumbent banks for some time, saying that they lack technology leadership.  Almost a third of my new book talks about the biggest challenge for banks to respond to Fintech, Big Data, Cloud, Blockchain and all those other issues is to have leadership.  Digital transformation …

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You must pay in cash

When you talk non-stop about digital, it sometimes gives you a reality check when you actually live life in a physical world.  The frustrations of crashed systems, products that don’t work, call centre operators who aren’t co-operative and check-in staff who can’t check-in.  Equally, there are the moments of pure …

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