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The largest payments company in the world that most people have never heard of

I blogged a year ago about TechFin, the incumbents’ view of applying technology to existing banking services, versus FinTech which seeks to transform the financial system.  That has become one of the top search terms to find my blog, as it turns out, mainly because my blog entries are the first …

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Branches more important than apps?

Building on my challenger bank discussions, there’s some interesting points coming out of a new report by Price Waterhouse Coopers (or Playing the Wrong Cards as they’re now called, after the Oscars) on challenger banking.  It’s well worth a read, especially as they found that having branches is more important than …

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The unbankable banked

Reflecting on the last year, it’s been crazy.  I feel like I’ve spent most of the year jumping on and off airplanes.  Most visited cities are London, for obvious reasons, and Singapore.  I must have been there five or six times this year, and that reflects Singapore’s ambitions to be …

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What do wealthy customers want?

I talk to a lot of wealth managers and private banks. They want to lead in digital as their clients are the coolest, richest people on the planet.  It used to be that everything for a high net worth (HNW) client was face-to-face; now it’s skype-to-skype; tomorrow it’s machine-to-machine. The …

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