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Most companies are unprepared for a cyberattack

I was looking around at what’s new online, and just discovered the Hiscox 2018 Cyber Readiness Report. This is the second Hiscox Cyber Readiness Report, conducted by Forrester Consulting, and puts the spotlight not only on the financial consequences of individual cyber breaches but also on the enormous cost in …

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Who has the most valuable bank brand?

I just got The Banker magazine’s February issue discussing the top banking brands of the world. Timely, as I have been talking about trust and brands this week. In particular, I guess I was surprised the Chinese banks are the strongest brands across the board in 2018, with the top …

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Half of banks’ customers don’t trust them

I was reflecting on this year’s Edelman Trust Monitor, a global survey of trust amongst consumers that has been running for 18 years. This year’s results prove fascinating, as there has been a slump in confidence in the media over the past year, due to fake news. However, the part …

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We still need bank branches

For many years we have had discussions about bank branches and a branchless future. I personally don’t believe in a branchless future, but many do. And yes, there are many branches disappearing, much to the annoyance of those who lose that physical store. For example, America still has a large …

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Beware complacency about data protection (GDPR)

I just got a press release with some stats and anyone who knows me will know that I like numbers. So here you go: With just 200 days to go until the introduction of the General Data Protection Regulation (GDPR) on 25th May 2018, new research from management consultancy Baringa …

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