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The future of self-service

During the Moscow conference I attended this week, one presenter played this five-minute video in the middle of their presentation to show the future of self-service.


It's mainly about NFC (Near Field Communication) as a focal point, and is not a bad viewing … although I would have quite liked to see something slightly more revolutionary, e.g. why do these guys go into branches?



About Chris M Skinner

Chris M Skinner
Chris Skinner is best known as an independent commentator on the financial markets through his blog, the Finanser.com, as author of the bestselling book Digital Bank, and Chair of the European networking forum the Financial Services Club. He has been voted one of the most influential people in banking by The Financial Brand (as well as one of the best blogs), a FinTech Titan (Next Bank), one of the Fintech Leaders you need to follow (City AM, Deluxe and Jax Finance), as well as one of the Top 40 most influential people in financial technology by the Wall Street Journal’s Financial News. To learn more click here...

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  • Chris Yaldezian

    Why the branch? Because they wanted to show off the tech and look of the future for branches…they could have completed the scenario in a number of ways. For example, it could have all been done over the internet with “chat” to the adviser, from their “slates” while on the move in the taxi, but then MSFT would not have been able to show off the gaming in the branch to entertain the kid while dad was speaking to the adviser. So, it was about how “cool” they (MSFT and BNP Paribas) both were; it was about how modern and sleek they both were.