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Chris M Skinner

Chris M Skinner
Chris Skinner is best known as an independent commentator on the financial markets through his blog, TheFinanser.com, as author of the bestselling book Digital Bank, and Chair of the European networking forum the Financial Services Club. He has been voted one of the most influential people in banking by The Financial Brand (as well as one of the best blogs), a FinTech Titan (Next Bank), one of the Fintech Leaders you need to follow (City AM, Deluxe and Jax Finance), as well as one of the Top 40 most influential people in financial technology by the Wall Street Journal’s Financial News. To learn more click here...

Banks have no idea how to cross-sell

An interesting little survey came out this month, looking at the fact that banks do not cross-sell effectively through their call centres. The truth is that most banks do not cross-sell effectively full stop.  I have had the pitch from the teller in the branch who asks me whether I …

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Problems at Abbey due to core systems upgrade

I mentioned the other day that Middle Eastern banks were upgrading core systems in six months whilst, in the UK, the last major upgrade I’ve been aware of is that of the retail bank, Abbey.  Abbey are changing core systems to implement those consistent with their Spanish owners, Grupo Santander, …

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Chi-x is now seven percent of LSE’s volumes

Seeing this story about the impact that MarkitBOAT is having upon traditional data reporting, I received a heads-up from Chi-x, the alternative exchange launched by Instinet in April last year, that they traded 7% of equity volumes of the LSE yesterday.  Q4 trading stats show that Chi-x’s number of trades …

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Chi-x is now seven percent of LSE’s volumes

Seeing this story about the impact that MarkitBOAT is having upon traditional data reporting, I received a heads-up from Chi-x, the alternative exchange launched by Instinet in April last year, that they traded 7% of equity volumes of the LSE yesterday.  Q4 trading stats show that Chi-x’s number of trades …

Read More »

Fascinating new phone service: Ribbit

Just found this website for a soon to be launched integrated mobile-internet service called Ribbit.   It’s a method of having your mobile leave messages that are transcribed and stored on the internet for you to access anywhere and return call using Skype or whatever.  The video is particularly worth …

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Fascinating new phone service: Ribbit

Just found this website for a soon to be launched integrated mobile-internet service called Ribbit.   It’s a method of having your mobile leave messages that are transcribed and stored on the internet for you to access anywhere and return call using Skype or whatever.  The video is particularly worth …

Read More »

Fascinating new phone service: Ribbit

Just found this website for a soon to be launched integrated mobile-internet service called Ribbit.   It’s a method of having your mobile leave messages that are transcribed and stored on the internet for you to access anywhere and return call using Skype or whatever.  The video is particularly worth …

Read More »

Phishing the Phishers

Interesting podcast from the British Computer Society today discussing a Moroccan phishing kit called "Mister Brain" that you can download and use for free.  It allows you to create a nice little phishing site of your very own.  They even provide templates for spam e-mail including brands such as Bank …

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Phishing the Phishers

Interesting podcast from the British Computer Society today discussing a Moroccan phishing kit called "Mister Brain" that you can download and use for free.  It allows you to create a nice little phishing site of your very own.  They even provide templates for spam e-mail including brands such as Bank …

Read More »

Microsoft-SAP would be Oracle’s worst nightmare

Just as Apple make their money out of being consumer friendly, Microsoft make theirs by being business friendly.  This is why it intrigues me that they are trying to buy Yahoo! to compete with Google.  This is a consumer-focused play and the New York Times thinks it is completely the …

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What is ‘value add’?

I’ve been hung up with office bingo for years and hate it when you hear words and phrases like scenario, paradigm shift and value-added.  The reason is that the phrases are meaningless buzzwords that people throw out to sound intelligent but often just sound like a complete pratt. "Oh yes, …

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What is ‘value add’?

I’ve been hung up with office bingo for years and hate it when you hear words and phrases like scenario, paradigm shift and value-added.  The reason is that the phrases are meaningless buzzwords that people throw out to sound intelligent but often just sound like a complete pratt. "Oh yes, …

Read More »

Where did all of Northern Rock’s customers go?

Once news has broken, it becomes an avalanche. Jerome Kerviel loses €5 billion … 7,000 news items later and it’s old news. Credit Suisse panned over an unexpected $2.85 billion write-down … 2,000 new items later and it’s old news. Northern Rock goes down the toilet, can’t find a buyer …

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