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Chris M Skinner

Chris Skinner is best known as an independent commentator on the financial markets through his blog, TheFinanser.com, as author of the bestselling book Digital Bank, and Chair of the European networking forum the Financial Services Club. He has been voted one of the most influential people in banking by The Financial Brand (as well as one of the best blogs), a FinTech Titan (Next Bank), one of the Fintech Leaders you need to follow (City AM, Deluxe and Jax Finance), as well as one of the Top 40 most influential people in financial technology by the Wall Street Journal’s Financial News. To learn more click here...

Internet Banking: 2010 and beyond

I’ve been reading a range of articles about the next generation internet, or the semantic web as it is called by those in the trade. Semantic is a method of looking for the meaning and relationships between things, and the semantic web effectively moves us away from files and downloads …

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SEPA is working, according to corporates and banks

Unlike some of the sceptics about SEPA, I believe we are finally getting there. There’s still a long road ahead – the SEPA Direct Debits (SDD), the Payment Services Directive, effective card schemes using the SEPA Card Framework (SCF), D+1 and more still need to be implemented – but we …

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No more sex and drugs and rock ‘n’ roll

The best story of the week is the leaked email from Der Spiegel of Deutsche Bank’s instructions to employees to give up their sex and drugs and rock ‘n’ roll. As the credit crunch hits, no more market excesses are allowed, with Deutsche’s staff to shave and shower at airports …

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No more sex and drugs and rock ‘n’ roll

The best story of the week is the leaked email from Der Spiegel of Deutsche Bank’s instructions to employees to give up their sex and drugs and rock ‘n’ roll. As the credit crunch hits, no more market excesses are allowed, with Deutsche’s staff to shave and shower at airports …

Read More »

What a bunch of bloggers

I was honoured today to join a panel at the Digital Money Forum of global bloggers, all of whom I think deliver great value to our industry. First was Dave Birch of Consult Hyperion. Dave runs the Digital Money Forum and the Digital Money Blog. He’s a regular blogger on …

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What a bunch of bloggers

I was honoured today to join a panel at the Digital Money Forum of global bloggers, all of whom I think deliver great value to our industry. First was Dave Birch of Consult Hyperion. Dave runs the Digital Money Forum and the Digital Money Blog. He’s a regular blogger on …

Read More »

What Sky TV’s service teaches banks

There are many examples of bad service and few of great service, but when you do find great service you might write about it and when you get bad service you definitely talk about it. That is why various studies say that if a customer has a bad experience they …

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