Case Studies

I often think we need a reality check when it comes to digital finance.  Many of the pundit analysts and influencers out there believe no one needs a branch visit and that everything can be done remotely on devices.  I don’t.  I’ve mentioned this many times and, psychologically, customers need …

Three people are chatting in a bar. The first says: “It’s great working for a FinTech start-up as I get to travel the world.  As a result, I can easily call my partner and tell them I’m on a business trip to stay with my other love.” The second says: …

I picked up Bloomberg Business Week at the airport this week, attracted by the cover. Wal-Mart have issues with the digital revolution.  Amazon is stealing their lunch, literally, and they’ve been struggling for years to work out what to do about it.  As a giant gorilla of grocery stores, the story …

I’ve just spent the last three weeks travelling around too many places to mention, including Germany, UAE, UK and three very different countries: Argentina, Colombia and Pakistan. Argentina is a huge and diverse country of over a million square miles, and a population of 40 million; Colombia is one of …

I’ve blogged about how I see leadership in the developing (developed now) economies of China and India, and the new innovation models of emerging economies in Sub-Saharan Africa, but  not quite in the way in which I see them now. The more I think about it, we have three major …

I’ve just returned from the United Arab Emirates (UAE) where there were a number of events.  Just a few weeks ago, I was in Bahrain, talking at a conference about FinTech as usual. What struck me is the interest and excitement about FinTech in both countries.  There’s also a lot …

I recently was hauled up over saying that Western Union (WU) was being disrupted by FinTech.  The words that a reader took issue with are: The high fees of Western Union and other remittance providers were fairly punishing … until FinTech came along Western Union is being disrupted, to an …

I’ve been working closely with BKM, the Turkish retail payments clearing company, for a few years now.  They manage the Fintech Istanbul program, and are the powerhouse behind many of the innovations we’ve seen in Turkey from mobile wallets to contactless payments. Their CEO, Soner Canko, will be presenting to …

I blogged a year ago about TechFin, the incumbents’ view of applying technology to existing banking services, versus FinTech which seeks to transform the financial system.  That has become one of the top search terms to find my blog, as it turns out, mainly because my blog entries are the first …

On Wednesday the American Office of the Comptroller of the Currency (OCC)* followed up on its promise last December to introduce a national bank charter for Fintech bank startups by issuing a white paper on how to apply for a licence, the evaluation process and what will be involved.  It’s …

I was asked this question at a recent conference and yes, banks do believe that the mass poor are just that: poor.  How do you make a profit out of the poor?  Well, truth be told, the poorest are the most profitable.  They’re the ones who need loans and go …

It made me laugh today.  I was chairing a panel where Romana Kumar, Head of Global Transaction Banking for the National Bank of Abu Dhabi (NBAD), was discussing their trial of Ripple.  The background to this was announced in a press release on 1st February 2017: Ripple’s Distributed Financial Technology …

There are basic human needs: food, drink, sleep … wifi.  Once those are covered, everything else is supplemental.  It’s not needed.  It’s just stuff you want.  If you can eat, drink and sleep comfortably, what else is there? I only ask this question because I was thinking about what we …

I heard a rumour the other day.  The rumour goes something like: are you not surprised that banks grow into big beasts, as it’s government supported?  Governments want banks to be big and regulated, because governments can then access the data the bank is keeping about their clients.  IT’s access …

The first job Tom Blomfield (left in photo) ever had was delivering leaflets for estate agent Wilson Heal. He  lasted one day in the cold December rain before convincing the guys that leaflets were old school and they really needed a website, which Tom then built and still exists today. …