Case Studies

I just had a whirlwind visit to Indonesia to support DBS in the rollout of their digibank service there. It was a very short visit, but a packed evening of presentations and discussions. Part of the time was spent with Piyush Gupta, the CEO, who I’ve been watching for some …

I get press releases all the time and generally ignore them. In fact, I don’t know why they email me, as I never post them on the blog. Uh-oh. I just got one that I’m posting on the blog. Floodgates opening.   What will happen when Amazon opens a bank. …

I was surprised to make a chance discovery about The Wizard of Oz.  The film with Judy Garland is firmly embedded in modern culture as a classic, but did you know that it was a rally call against the financial system when the book was originally written? It as a …

I was struck by some commentary with John Cryan, the CEO of Deutsche Bank, over on Bloomberg. The article is talking about the wild ride he has had since taking over the helm of the bank which had formerly been run by two CEOs (Juergen Fitschen and Anshu Jain). He …

I really enjoyed a recent article on CGAP (the Consultative Group to Assist the Poor). If you don’t know them, CGAP is a global partnership of over 30 leading organizations that seek to advance financial inclusion. Housed at the World Bank, CGAP’s mission is to improve the lives of poor …

One of the presentations I particularly enjoyed at the EFMA meeting was from Gürhan Çam, Senior Vice President- Digital Banking at DenizBank, Turkey.  You will all know by now that I love the innovations in retail banking in Turkey, and Gürhan didn’t disappoint. First, there is the fastPay Wallet.  With …

I just attended an EFMA conference where the opening presentation talked about the most innovative banks in the world. They may or may not be, you can decide, as I’m posting some of their stories here.  These are the ones I quite liked, so it’s not exhaustive. See what you think …

I talked earlier about the homogenization of the world as we are all become globally connected, seeking global brands using a global language through global platforms.  I truly believe that will happen, as it’s the natural outcome of the fourth age of humanity where we become digital humans, but there’s …

One company that is seeking global domination is Ant Financial. The company has an open stated intention to reach two billion users by 2025.  The way in which they’ll achieve that is through local partnerships, and many of those have been started already: Ant Financial invests in Thailand’s Ascend Money …

I spend a lot of time talking with my friends in Turkey, particularly since the big change in climate after the protests last year.  Nevertheless, from a financial markets point of view, it’s a fascinating place.  One of the first to be contactless and, more recently, one of the first …

We had a great meeting of the Financial Services Club this week with guest keynote Derek White, Global Head of Customer Solutions for BBVA reporting directly to the CEO, Carlos Torres Vila.  Derek is responsible for the drive to transform the customer value proposition, including global product and design, customer …

I recently hosted Nick Ogden, the founder of WorldPay and serial entrepreneur, at our Nordic Finance Innovation meetings in Stockholm and Oslo.  Nick is now launching the first new UK clearing bank for over 250 years called ClearBank.  I’d heard a few rumblings about ClearBank, but hadn’t really go the …

I saw a really interesting presentation in Kigali at the Dot Finance Africa FinTech Summit from Yasaman Hadjibashi, Chief Creation Officer with Barclays Africa (soon to be something else). She began with a discussion of the make-up of Africa: By 2050, it is expected that the population will double from 1.2 …

Expanding on yesterday’s discussion of how MNOs are sweeping up business for the underbanked and unbanked, Igor Pesin of Life.SREDA posted a lovely update giving even more detail.  Here is how he saw things … Fintech in Rwanda: the place where Telcos are surpassing Banks in the financial sector Telcos …

I often think we need a reality check when it comes to digital finance.  Many of the pundit analysts and influencers out there believe no one needs a branch visit and that everything can be done remotely on devices.  I don’t.  I’ve mentioned this many times and, psychologically, customers need …