Digital Bank

Always a controversial figure, Anne Boden has hit the headlines again after stepping down as CEO of Starling Bank. Her announcement of remaining on the Board but no longer being the leader of the bank was originally made in May: Boden, who owns 4.9 per cent of the bank she founded in 2014, said she…

A while ago, I cited one of the lessons of Doing Digital is that data is the air that we breathe: Data is the new air, and the banks that breathe the best will win (November 2017). Data is not oil, a rare fossil fuel that is finite; data is ever present, ever growing and powering…

For many years now, I have pleaded with bank executives to change. Begged for them to be digital. Prayed that they get the message and transform. Looking back over presentations made in the 2000’s and 2010’s, the message is the same: the leadership team need to ‘get it’. Get what? Get the fact that you…

I remember a big debate in the 1990s about the future of finance. One of the main themes was whether we needed intermediaries. After a quarter of century, the answer is yes. We have intermediaries to provide trust between two people who don’t trust each other. The trusted intermediary’s role is key. The question is…

7 million households have no internet access according to the UK’s House of Lords’ Communications and Digital Committee (CDC) published, who its report at the end of June titled: Digital exclusion. Summarising their findings they say that the Government has “no credible strategy” to tackle digital exclusion. That’s a good start isn’t it? Statistics flagged…

We’ve all seen the massive discussions about artificial intelligence (AI) lately. Can we regulate it? What does it mean? Will we all lose our jobs? How can it be used in way that helps humans and does not destroy them? It is a debate we had in financial markets for years. Back in the last…

Financial companies rely on streams of data and complex IT infrastructures, and operate in a constantly evolving regulatory environment, making them prime candidates for AI data-driven innovation. However, risks associated will need to be managed. Here are ten ideas as to where these developments will make a difference: Hyper-personalized marketing and customer experiences:By leveraging alternative…

In most presentations, I use this quote from Charles Darwin: It is not the most intellectual of the species that survives; it is not the strongest that survives; but the species that survives is the one that is able best to adapt and adjust to the changing environment in which it finds itself. Although he…

A new Pew Research report documents that, in 2021, 68% of 25-year-olds were living outside their parents’ home, 22% were married and 17% had a child, according to a Pew Research Centre analysis of the most recently available Census Bureau data. In 1980, 84% were living on their own, 63% were married and 39% had a child, the report said….

2023 is proving to be a punishing year for banks, finance, technology and fintech. Firms have seen massive downgrades of their market cap, and we have seen the demise of major companies ranging from Silicon Valley Bank, First Republic and Credit Suisse. Some say that this is a crisis. However, it seems more like a…