Digital Bank

I often use this headline: An AI Completed 360,000 Hours of Finance Work in Just Seconds in my presentations. The story is about JPMorgan who automated the checking of commercial contract wording. The AI machine they deployed was so effective at saving time that they could layoff 1,500 lawyers. Is that a good thing? Equally,…

The banking industry has always been at the forefront of adopting new technologies to improve its efficiency, effectiveness, and customer experience. In recent years, Artificial Intelligence (AI) has emerged as a game-changer in the banking sector, transforming various aspects of banking operations, from customer service to risk management, and driving significant changes in the way…

Some predict that, in the near future, the world will be run by AI robots, even Liverpool football team! The thing about AI is that it is only as good as the input it is given. For example, ChatGPT couldn’t give answers to any questions you ask it, without those answers being previously written by…

As an advocate of digitalisation, I am finding myself more and more conflicted these days. Apps don’t work; settings change; updates mess up my services; processes break and cannot be repaired without a reset; I can’t make a payment as there is no WiFi or mobile data; I can’t get home as FreeNow and Uber…

The World Bank released a free report the other day titled: FinTech and the Future of Finance. It’s an interesting read and I was going to summarise it, when I discovered on LinkedIn that my friend Richard Turrin had already done the job. Here you go: “The World Bank” delivers a great read on fintech and…

When a bank disappears from sight, can it still exist as a bank? The short answer is yes, in an invisible finance world. While I believe that banks and banking will not disappear, I do believe that most banks will. They won’t disappear completely, of course, they will just cease to be something we think…

I once wrote a lot about Islamic finance, but haven’t been back there lately. I also used to write a lot about Hawala, but have also not written much lately. They are completely unrelated, except that both are popular in the Middle East, and both sit in my back pocket as examples of how to do…

I’ve had a few annoying digital instances recently. The first was a request to complete one-time password verfications … Just did an order online. First, my online retailer asked for a one-time password (OTP). Then my payment processor asked for another OTP. Then my bank asked for a third OTP. But, tbh, I don't mind….

I was listening to a fascinating debate about identity authentication, and one of the speakers referenced the fact that it was only because Dutch jews registered their identities at the start of the Second World War that so many died. I had not heard about this and immediately started Googling. Sure enough 75 per cent…

I’m a firm believer that banks rarely invest to drive revenue and elevate customer service. But I recently hosted a roundtable discussion in London with Appian, a process automation platform company, where leaders from mainstream and challenger banks in the UK gathered to discuss the challenges facing financial institutions when adopting new technology. One of…