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Digital Bank

The re-tail wagging the wholesale dog

Wag tail

I talked yesterday about digital banks underpinning corporate digitisation, but corporate digitisation is being driven by consumers. That’s a radical statement in itself with the most radical aspect being the consumerisation of technology.  That is the real change here, and this theme comes up at every conference I go to. This …

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Digital banks support digital business

I talk a lot about how the digitisation of banking is changing the customer relationship, and this is as true for the corporate customer as the retail consumer. Examples are appearing everywhere of real-time access to cash netting and pooling, and immediate payments across borders and continents, but there are …

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Digital banks support digital business

I talk a lot about how the digitisation of banking is changing the customer relationship, and this is as true for the corporate customer as the retail consumer. Examples are appearing everywhere of real-time access to cash netting and pooling, and immediate payments across borders and continents, but there are …

Read More »

Banking basics for the digital age

As I finished presenting at a recent conference, an audience member came up to me and said: “I guess you don’t like banks very much, do you?” The question surprised me as I love banks.  I make my living from banks.  My only thought throughout each day is what’s next …

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Banking basics for the digital age

As I finished presenting at a recent conference, an audience member came up to me and said: “I guess you don’t like banks very much, do you?” The question surprised me as I love banks.  I make my living from banks.  My only thought throughout each day is what’s next …

Read More »

Are digital banks losing sight of the customer?

In a discussion of the future bank, it appears that we all talk about digital being the focal point.  Even though my new book is called that, it’s the wrong focal point however. Customer is the focus. It’s too easy to get wrapped up in the technology and forget about …

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