Digital Bank

Big Brother is watching you because you wanted it

You are reading this as your data is harvested. On average, your personal data is collected 271 times a day. I know who you are. I know what you are doing. I will look for you. I will find you. Most of us think surveillance involves CCTV cameras, governments, police databases and, perhaps, the slightly…

There are two sides to the coin

There are always two sides to a coin and, right now, the two sides of our technological future could hardly look more different. On the one side are the technologists who want us to build more, compute more, automate more and move faster. Artificial intelligence will transform everything, robots will do much of the work,…

How many employees does it take to create $1 billion of value?

I was playing around with some numbers the other day, comparing the world’s biggest banks with the world’s biggest fintech firms, when something struck me. We keep comparing them using all the obvious measures: customers, revenues, profits, assets and market capitalisation. Who’s bigger? Who’s growing faster? Are the fintechs really disrupting the banks or are…

Banks trust AI … banks don’t trust AI

There is something wonderfully contradictory happening in banking right now illustrated by the main news headlines I picked out yesterday. Banks are racing to put artificial intelligence into the heart of their operations because it makes them faster, cheaper and more productive, while at the same time warning their customers that artificial intelligence creates new…

Huawei’s Transform Magazine starring …

I asked AI to summarise the latest edition of Huawei’s financial magazine called Transform, and this is what it came back with. I think AI is not objective … Transform Issue 27: Banking’s Butterfly Moment The most striking contribution in Huawei’s Transform Issue 27 comes from Chris Skinner, who argues that banking is moving beyond…

When the machines go shopping

MasterCard just produced an interesting range of views about the future of shopping and money using visionaries like my friend Theo Lau, who alerted me to the report. Download the report here. A quick summary. We have spent the last years talking about artificial intelligence as though the big change is that we will have…

What the FinTech Book Club thinks of “Intelligent Bank”

The FinTech Book Club recently devoted its discussion to my latest book Intelligent Bank, and the overall reaction was strongly positive. That was a relief as I’m a good friend of these guys, but that does not make them biased. All views are their own and independent and objective. The reviewers are leading fintech experts…

Just don’t fail (Part Five)

I have spent this week looking at the systemic implications of AI, cloud and digital currencies, but there is an obvious question left hanging over all of this. If you are the CEO of a bank or fintech, what are you supposed to do about it? The answer is not to become an expert in…

Too Digital to Fail (Part Four)

Digital money doesn’t have a passport. For millenia, money has been organised around geography. The dollar belongs to America, sterling to Britain, the euro to Europe and the yen to Japan. Banks are licensed nationally, central banks provide national monetary anchors, governments guarantee deposits nationally and regulators supervise institutions largely through national legal frameworks. Digital…

Too Tech to Fail (Part Three)

Over the past two days, I have looked separately at two uncomfortable developments in banking. The first is that banks are moving more and more of their critical infrastructure onto a handful of global cloud platforms, while the second is that artificial intelligence is moving from helping humans make decisions towards making those decisions itself….