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Digital Bank

The voice of the customer

customer

I was pointed to this article in the weekend’s Daily Wail by the one and only Duena Blomstrom, and it makes for great reading.  It’s all about the death squeals of consumers and journalists as they see the last bank in the village leave.  Here’s the list of HSBC bank branch …

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What do wealthy customers want?

rich

I talk to a lot of wealth managers and private banks. They want to lead in digital as their clients are the coolest, richest people on the planet.  It used to be that everything for a high net worth (HNW) client was face-to-face; now it’s skype-to-skype; tomorrow it’s machine-to-machine. The …

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