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What cost a system outage?

A month ago, I blogged about the problems at TSB when implementing the change-over of their core systems. Yes, core systems replacements are challenging, but they’re not risky when done right. Unfortunately, TSB’s change-over shows all the marks of how to get it wrong. Not only has it been highly public, with the CEO Paul…

The long-term banking future: who are the winners?

I’ve used a statement for a while now about the competitive landscape of finance in the future. It goes something like: Banks have millions of customers, billions of capital and centuries of history, but are hampered by heritage; Start-ups have no customers, little capital and no history, but are driven by vision; whilst Tech giants…

Dubai: cutting edge or bleeding edge?

I travel a lot and go to several countries that have smart leadership and smart cities. These cities and countries – you know who you are – are in the forefront of innovation and claim to be visionary. So, I was surprised when I was planning a trip to one recently, Dubai, and found a…

Some day my DLT will come

So, I’m presenting at a Corporate Treasury event, and we get into talking about distributed ledger technology (DLT) and blockchain. Comments are made around so many tests and proofs of work and concept, but so little production. At this point, someone made the comment that it will happen from the ground up, as corporates start…

Do bank leaders really need to be digital?

Back in the 1980s, Walter Wriston, the then Chief Executive and Chairman of Citibank, said that “information about money is becoming more important than money itself”. His successor, John Reed, said that “banking is just becoming bits and bytes”. A quarter century later, this vision of the future of finance has come true. By way…

What is the preference: human or digital relationships?

I’ve often been hired to run a workshop or presentation at a bank’s boardroom meeting. Usually, I’m hired by the frustrated digital guy who wants to convince the rest of the leadership team that it’s important. They don’t get digital, he or she will tell me, so you must make them understand, they plead. Wow….

Small bank thinking

I just presented at a conference focused upon smaller banks. How can they respond to the digital change? Many of them came up with a whole load of barriers to change. Here are the things that cropped up: We have too much to do Yep, small financial firms are busy bees, with lots on their…

Tech firms will be regulated like banks in future

I just listened to a presentation by Nick Thompson, editor-in-chief at Wired, about all things in the future of tech. A lot of it was focused upon Artificial Intelligence and Machine Learning towards the end, but the first half was interesting as it focused upon why there is a backlash against Silicon Valley right now. He put…

Is the weak link in alternative banking cross-border payments? 

I have several friends in the FinTech world whose views I respect, and one of those is Steve Lemon, a co-founder of Currencycloud. He recently sent me this viewpoint, which I think is worth sharing. Enjoy!   Is the weak link in alternative banking cross-border payments? by Steve Lemon, VP, Corporate Development and Co-Founder of Currencycloud…

Banking isn’t really about money

I’ve been tempted for some time to write a book about how sex is at the heart of commerce, innovation and money. I’ve alluded to it a few times, and particularly noted that the right honourable Jeremy Clarkson sometimes says something intelligent. “Money and rumpy-pumpy (sex) are the twin engines powering everything we do”. He’s…

Intelligent Money: Our Future Is Where We Do Not Think About Money, As Our Money Thinks For Us

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