Opinion

A really interesting conversation popped up during a meeting with a fintech yesterday. The core of the discussion was around trust and identity – my favourite themes of the moment – and we got into a debate about the fact that most people want freedom and control of their lives. They want privacy and security…

At the end of the 1990s, a colleague of mine was sacked because he complemented a fellow female worker on how lovely her hair looked. I thought it was political correctness gone mad, but it’s even worse today. You feel you’re walking on egg shells all the time. For example, I got sacked for saying…

I find it funny that we talk so much about onboarding, KYC (Know Your Customer) and AML (Anti-Money Laundering), and yet the whole of that system is broken. Every day in every way, everyone is getting around the system. You may think that account opening is hard. You have to send identification documentation; you have…

Being debanked is pretty awful … just ask Nigel Farage or Chris Skinner … but what about if you’re a woman? As money controls life, do women get a good deal? Not really. Everywhere around the world, women have less access and use of banking, and yet women are the global influencers of finance. What’s…

Thinking about banking conferences over the years, there are three main messages that are presented by people on stage: Banks won’t exist in ten years Banks will exist, but it’s all going to be very different Banks will exist, and it’s going to be a lot like today Let’s take #1: Banks won’t exist in…

I’ve had a few things happen when making a payment. Sometimes to the wrong account; sometimes a fat finger 0; sometimes an issue with identifying the payee; etc. And the issue I run into is that the system does not accept questions about the payment I made. I cannot revoke a faster payment or a…

A few people got excited about Affirm working with Apple Pay to embed BNPL (buy now, pay later) in their services. As reported by CNBC: Apple device users will be able to tap into buy now, pay later loans from Affirm for purchases Affirm will surface as an option for Apple Pay users on iPhones…

I’ve written a lot about how banks are dumb with data because they’re spread over so many systems with massive technical debt, and yet every bank is now saying to me that they are “data driven” with “digital at the core”. Really? Most of those banks, when I look under the hood, are bankensteins. These…

A friend of mine was inspired by my aggregation discussions last week* to ask ChatGPT what they would do about it. The discussion was so good that I feel I have to share it so, here it goes: Anonymous I am researching Financial product and fintech product solutions that provide do good, positive financial wellness…

I was having a chat with some friends about the good old days, where everything was domestic and local. We had passbooks, cheques, cash and branches. Ah, those were the days. Life was simple, money was all in one place and easy to manage. Then the ATM came about and so we moved to cards…