Future

Where will banks make money if it isn’t from payments?

It’s SIBOS week and so lots of research and news announcements. Two caught my attention though, as I always look forward to what McKinsey and Cap Gemini are saying in their payments reports. The both tell the same story from different angles, namely that the payment is disappearing. Not disappearing in the sense that we…

AI and the big question: why would you ever call McKinsey or Gartner?

For many years, McKinsey has been the go-to firm for advice and Gartner for research but, with AI, why bother? In fact, there is a lot of debate about whether AI will replace consultants and research firms such as McKinsey and Gartner. The thing is that this conversation misses the bigger change. What’s that? It…

The Great Wealth Transfer is coming, and wealth managers are missing it

I spotted a fascinating post from Stephany Kirkpatrick on LinkedIn that gets straight to the heart of one of the biggest opportunities and failures facing wealth management today. Stephany is a successful founder and entrepreneur who founded Orum in 2019, sold it to Stripe in 2025 and has now started another venture called Pretty Smart…

Big Brother is watching you because you wanted it

You are reading this as your data is harvested. On average, your personal data is collected 271 times a day. I know who you are. I know what you are doing. I will look for you. I will find you. Most of us think surveillance involves CCTV cameras, governments, police databases and, perhaps, the slightly…

There are two sides to the coin

There are always two sides to a coin and, right now, the two sides of our technological future could hardly look more different. On the one side are the technologists who want us to build more, compute more, automate more and move faster. Artificial intelligence will transform everything, robots will do much of the work,…

When the machines go shopping

MasterCard just produced an interesting range of views about the future of shopping and money using visionaries like my friend Theo Lau, who alerted me to the report. Download the report here. A quick summary. We have spent the last years talking about artificial intelligence as though the big change is that we will have…

Q: Could AI kill a bank? A: Yes.

Apparently, artificial intelligence is going to kill us all. Well, maybe, because this is no longer just a warning coming from science-fiction writers or people standing outside Silicon Valley carrying placards. Some of the people building the world’s most powerful artificial intelligence systems are openly discussing the possibility that the technology they are creating could…

Just don’t fail (Part Five)

I have spent this week looking at the systemic implications of AI, cloud and digital currencies, but there is an obvious question left hanging over all of this. If you are the CEO of a bank or fintech, what are you supposed to do about it? The answer is not to become an expert in…

Too Tech to Fail (Part Three)

Over the past two days, I have looked separately at two uncomfortable developments in banking. The first is that banks are moving more and more of their critical infrastructure onto a handful of global cloud platforms, while the second is that artificial intelligence is moving from helping humans make decisions towards making those decisions itself….