Future

There was a time when the biggest technology companies knew exactly what they were. Twitter was where the world talked. Facebook was where friends connected. YouTube was where anyone could broadcast themselves. Netflix was where you watched great television without adverts, schedules or interruptions. PayPal was the easiest way to pay online. Each company had…

I recently asked a simple question on LinkedIn. Ever since Elon Musk bought Twitter, has X become less useful? The responses were fascinating, not because everyone agreed, but because almost nobody talked about the technology. Instead, they talked about how the platform made them feel. One person wrote that they had built their career on…

You’ve been thinking about cryptocurrencies all wrong. Every few months someone declares that cryptocurrency is dead. In fact, there’s a website dedicated to recording every one of those predictions. The latest panic is bitcoin’s price falling below $65,000 and Coinbase reporting weaker revenues. A few months earlier everyone was predicting Bitcoin would hit $200,000. Before…

Back in 2021, PayPal was worth around $360 billion. Today it is worth closer to $50 billion. That’s one of the biggest destructions of market value we’ve seen in fintech, and yet it isn’t because the company stopped growing. Quite the opposite. PayPal still moves almost $2 trillion every year, serves around 440 million active…

I was recently interviewed for a podcast about Agentic AI in payments and finance. Here’s how the interview went: You’ve been writing and speaking about agentic commerce for a while. When did it click for you that this wasn’t just another tech buzzword. What was the moment you thought, “this one is real”? The answer…

Why are we still talking about branch or not to branch? The debate about bank branches has become oddly polarised. One side argues that branches are an expensive relic of the twentieth century. The other insists they remain the heart of community banking. The reality, as always, is more nuanced. The future probably belongs to…

Whilst most of the world is still debating whether AI should sit inside an app, Tencent – the Chinese Tech Titan – has quietly embedded an intelligent assistant inside one of the largest digital ecosystems on the planet. To appreciate why this matters, you first need to understand the scale of the platform. WeChat, known…

For years I thought cryptocurrency was a fascinating financial experiment. It challenged banks, questioned governments and forced regulators to think differently about money. What I hadn’t fully appreciated was that it wasn’t just disrupting finance. It was quietly becoming a force in politics and government, as I blogged the other day, and it’s now gone…

I noticed a post from Andreas Horn this week announcing that he was leaving IBM after eight years helping shape its AI strategy. It wasn’t a resignation post. It was a reflection on what he had learned, and his observations neatly capture where we are in the AI revolution. His biggest lesson was that almost…

Yesterday, there were a few headlines that caught my attention as they are all related. The first two were about stablecoins and whether you can trust them: Bank of England and Financial Conduct Authority’s approach to joint regulation of systemic stablecoin issuers BIS report flags stablecoins’ flaws, dollarization risk For the past few years, the…