Future

For years, banks have worried about technology companies eating their lunch. Fintech would destroy banking. BigTech would become banking. Digital wallets would disintermediate banks. Cryptocurrencies would replace banks. Stablecoins would replace deposits. Decentralised finance would replace everything. None of that quite happened. Now we have artificial intelligence and, this time, there may be a very…

I love this chart. Source: Avinash Kumar on LinkedIn Not because it is perfect. It isn’t. No ecosystem chart ever is, and this one shows the companies as examples rather than an exhaustive list. I love it because it takes something I have been writing about for years and makes it visible. We keep talking…

For decades, the architecture of money was reasonably easy to understand. Banks held the money, central banks sat at the heart of national monetary systems, card networks connected merchants and consumers, and SWIFT connected banks across borders. It was complicated behind the scenes, but the basic structure had been remarkably stable for years. Then the…

There was a time when the biggest technology companies knew exactly what they were. Twitter was where the world talked. Facebook was where friends connected. YouTube was where anyone could broadcast themselves. Netflix was where you watched great television without adverts, schedules or interruptions. PayPal was the easiest way to pay online. Each company had…

I recently asked a simple question on LinkedIn. Ever since Elon Musk bought Twitter, has X become less useful? The responses were fascinating, not because everyone agreed, but because almost nobody talked about the technology. Instead, they talked about how the platform made them feel. One person wrote that they had built their career on…

You’ve been thinking about cryptocurrencies all wrong. Every few months someone declares that cryptocurrency is dead. In fact, there’s a website dedicated to recording every one of those predictions. The latest panic is bitcoin’s price falling below $65,000 and Coinbase reporting weaker revenues. A few months earlier everyone was predicting Bitcoin would hit $200,000. Before…

Back in 2021, PayPal was worth around $360 billion. Today it is worth closer to $50 billion. That’s one of the biggest destructions of market value we’ve seen in fintech, and yet it isn’t because the company stopped growing. Quite the opposite. PayPal still moves almost $2 trillion every year, serves around 440 million active…

I was recently interviewed for a podcast about Agentic AI in payments and finance. Here’s how the interview went: You’ve been writing and speaking about agentic commerce for a while. When did it click for you that this wasn’t just another tech buzzword. What was the moment you thought, “this one is real”? The answer…

Why are we still talking about branch or not to branch? The debate about bank branches has become oddly polarised. One side argues that branches are an expensive relic of the twentieth century. The other insists they remain the heart of community banking. The reality, as always, is more nuanced. The future probably belongs to…

Whilst most of the world is still debating whether AI should sit inside an app, Tencent – the Chinese Tech Titan – has quietly embedded an intelligent assistant inside one of the largest digital ecosystems on the planet. To appreciate why this matters, you first need to understand the scale of the platform. WeChat, known…