Trust

A really interesting conversation popped up during a meeting with a fintech yesterday. The core of the discussion was around trust and identity – my favourite themes of the moment – and we got into a debate about the fact that most people want freedom and control of their lives. They want privacy and security…

This is the first in a series about Jobs of the Future. I believed for a while that there would be no way AI could create music, poetry, stories, art and ideas, but have now been proved wrong. AI can do all that and more. But can it create relationships and feel like a human?…

I just watched Dumb Money, the true story of Gamestop where a wild band of small investors led by Roaring Kitty attacked the big Wall Street short sellers by banging the buck. The more small investors invested, via Robin Hood, the more short sellers lost as the stock rose instead of falling. It’s a good…

It intrigues me how quickly our world of money is changing from crypto to fintech to BaaS to infinity and beyond. The question that constantly sits in the back of my mind is how to regulate all this stuff to maintain trust? From Synapse to FTX to Beenz to Boo, how can the regulator keep…

As mentioned, I’m dealing with my mother’s financial affairs as she reaches end of life, and I’m finding it incredibly frustrating. The process is that there first needs to be a Power of Attorney in place. Luckily, she saw that coming and gave it to me. That’s a government portal which allows me to take…

Everyone keeps saying that the core of banking is trust. It’s not ROI, ROE, CI or other acronyms. It’s trust. But what is trust, and how is it created and maintained? That’s a core of where we should focus. In banking, trust is not in the brand or the name; it is in the belief…

I just spotted a blog by Alan Stapelberg, who is Group Product Manager for Google Wallet. Here’s his opening para: “Imagine starting a vacation like this: You arrive at the airport and breeze through security by tapping your phone to a reader, scanning your boarding pass and ID. While waiting to board, you grab a…

For years, we have talked about digital identities and how to make them work. The fact is that most countries are lagging behind whilst a few are leading, such as India with Aadhaar. Where it is working, it is totally transformative. For example, India moved from only 35% of the population able to access bank…

I’ve been talking about trust a lot lately, as that’s the basis of why you put money in a bank. You trust them. Why do you trust them? Well, it’s not because of their brand or their branch. It’s because they are licensed and promise to guarantee that they will not lose your money or,…

As it’s the quiet summer, I’ve been watching too much on Netflix, Prime, Disney and Apple. Yes, I subscribe to them all. It’s interesting that the content is either about love, hate, fear, happiness and other emotions. The one thing that links nearly all the ones I watch is money, because money is power. Whether…