The banking industry continually seeks to find
cost-effective methods to minimise fraud, although often in a way that creates
issues or insecurities with the customer. A great example is the UK’s
implementation of Chip&PIN, with Canada, France and other countries
implementing similar programs.
From a personal perspective, the one thing
I have noticed is that consumers continually leave their cards in the
terminal. On four occasions this month, I’ve found someone else’s card left in
the POS PIN terminal.