Chris Skinner's blog Shaping the future of finance
Yesterday I posed the question branch or internet, and made it an extreme choice.
Everyone says you would never have such a stark choice, but there was reason in my madness and the reason is that we are caught in a wave of the second internet boom.
Are we in danger of repeating the mistakes of the past?
For example, the last decade in retail banking went something like: the internet is here, close down branches. The internet is bust, let’s refresh branches.
Now, in 2008, everyone is riding a new technology wave: m-networking or m-net for short.
m-net is all about Web 2.0 and mobile communications.
But I wonder whether we are in danger of repeating our mistakes of the last decade by focusing upon m-net at the expense of branches.
