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No answer from Mumbai

I’ve been having problems printing tickets for a Virgin Train I’m travelling on today, so I called their call centre.  After going through the menu pick system, I got a message in an Indian voice stating:

"Due to technical difficulties, we are unable to answer your call at the moment."

I wondered if this is due to the unrest in Mumbai, call centre capital of the world and, if so, is anyone experiencing similar issues today?

About Chris M Skinner

Chris M Skinner

Chris Skinner is best known as an independent commentator on the financial markets through his blog, the Finanser.com, as author of the bestselling book Digital Bank, and Chair of the European networking forum the Financial Services Club. He has been voted one of the most influential people in banking by The Financial Brand (as well as one of the best blogs), a FinTech Titan (Next Bank), one of the Fintech Leaders you need to follow (City AM, Deluxe and Jax Finance), as well as one of the Top 40 most influential people in financial technology by the Wall Street Journal’s Financial News. To learn more click here…

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  • Erik

    There was a huricane in Chennai, where a lot of call centers are based. That was probably the cause rather then the terrorist attacks. We had the same issues with our service center.

  • Thanks Erik
    It never rains but it pours, as they say.
    Chris