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PayPal’s mobile glitch

PayPal, the consummate internet payments goliath, had a little hiccup today.

I was logging on as usual when the first screen asked if I would like to sign up for their mobile payment security service.  This is where a one-time password (OTP) is generated as a text message each time you make a payment, and you enter that to authorise the payment as an additional security layer.

I like this sort of thing, so immediately said yes and clicked into the mobile security key sign-up process.

PayPal1
As you can see, I'm on the mobile page here and logged in, which is why it says "log out" at the top of this page:

Logout

Trouble is, the SMS Security Alert screen pops up in a new window and I'm suddenly logged out.  As you can see below the screen is now asking me to log in:

 Login

PayPal2

As a result, when you try to activate the SMS Security Key, it cannot complete the process because there is no account to associate with this:

PayPal3

So being the helpful person that I am, or annoying l'il git if you prefer, I rang PayPal and told them of the glitch which they've now fixed.

It goes to show a couple of things where a consummate online service can sometimes get their electronic processes wrong, which is particularly unimpressive when it's a major rollout of a new service that is being heavily promoted … but they then have helpful clients to sort out such glitches for them.

And at least they're trying to do sensible things for additional security, rather than the awful Xiring terminals the banks rolled out.

One more blow for payments freedom for PayPal.

About Chris M Skinner

Chris M Skinner

Chris Skinner is best known as an independent commentator on the financial markets through his blog, the Finanser.com, as author of the bestselling book Digital Bank, and Chair of the European networking forum the Financial Services Club. He has been voted one of the most influential people in banking by The Financial Brand (as well as one of the best blogs), a FinTech Titan (Next Bank), one of the Fintech Leaders you need to follow (City AM, Deluxe and Jax Finance), as well as one of the Top 40 most influential people in financial technology by the Wall Street Journal’s Financial News. To learn more click here…

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