Our biggest stories of the week are …
For years, marketing and market research firms have talked about demographics, using job, age and location as a way of targeting customers. The trouble is that it leads us down the road of ignorance, because we often use such classifications to stereotype …
Building on yesterday’s blog, I was talking today about how banks deliver new channels to customers today. But the thing that really caught my eye is a tweet from Citi that says that customers need coaching, not education. But showing customers how to use their bank account properly costs money, in terms of staff time, so it isn't given. What does this mean?
I think I had an unusual spout of cynicism yesterday when, after realising that mobile and contactless and social is all the rage in banking, none of it is really hitting the mark yet. And, for all the hype, there is no revolution in banking …
So we’ve had a long holiday in Britain for the past two weeks, what with Easter and some Princely chap getting hitched to a commoner. It’s left us all a tizz over here in blighty, so much so that I wondered what our new Princess might think about her bank …
The major general news stories of the week include …
An Indian bank finds staff at a local branch to blame after thousands of dollars worth of notes were damaged by termites, reports say.
The number of millionaires will soar by more than 70 per cent over the next decade, and the members of this elite club will control more than $200trillion (£121trillion) in assets, twice as much as they do now, according to the consulting firm Deloitte – another piece of evidence that
Russia has issued an international arrest warrant for a top Russian banker who fled to London in March, setting up a possible extradition battle with the UK.
Analysts have called for HSBC to ditch its American retail business in a move they argue would boost the bank's capital position by as much as $25bn (£15.1bn).
In its 2010 annual results, Barclays makes a small but telling disclosure. In note 14 on page 89, the bank reveals that on November 25, 2009, it reclassified £8.1bn of "trading assets" as "loans and receivables".
About 80 bankers have pocketed $140m (£85m) for just 19 months spent managing a raft of toxic assets for Barclays that caused the high street lender to suffer hundreds of millions of pounds of losses.
Lloyds Banking Group will this week attempt to bring down the curtain on a history of dealing with toxic assets as the new chief executive, Antonio Horta Osorio, tries to "clear the decks" at the state-owned lender.
On Thursday, Antonio Horta Osorio, Lloyds chief executive, will try to draw a line under the bank's toxic assets by unveiling his first set of results since joining the lender. Here, we look at the team he has assembled around him.
The UK arm of Spanish banking group Santander has blamed the cost of new regulations brought in since the financial crisis for a year-on-year fall in profits.
The Financial Services Authority is to admit defeat in its efforts to publish a comprehensive report on the failure of the Royal Bank of Scotland.
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