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The Finanser’s Week: 30th September – 6th October 2013

Our biggest stories of the past week are …

Does good customer
service matter?  Not really …

I just had one of those really frustrating experiences with
an airline. It’s a cheap airline that charges for an extra €10 for a large
cabin bag (over 42 x 32 x 25cm) to be taken on board, as well…

Maybe mobile needs to wait for the iGen(eration)

It’s interesting talking with banks about mobile, and after
hosting a meeting about the impact of mobile payments and banking on European
banks this week, there is a homogeneity to the dialogue. The core is that
everyone believes mobile banking… 

To wait or not to wait before you create the mobile
social bank

It’s strange that I write yesterday about the issue of
getting customers to commit to mobile as their primary bank account, and the
next day we host a meeting in Warsaw that talks about innovations from Moven to
Fidor, Simple…

Little donkey … oh no, it's a money mule!

I just went to a really interesting meeting where the head
of fraud for one of the major banks presented their approach to money mules.
Pic from eCybercrime A money mule is a bit like a drugs mule, someone who…

Banks in the new Wild West: agents of data

In the days of the Wild West, there was gold in the hills.
Today, it’s in the databases and onto another discussion of Big Data. This time
it was over dinner and I began by outlining the case for the…:…

  
The major general news stories
of the past week include …

Five
ways to rob a bank using the internet
– New Scientist
This year a bank robber stole £1.3 million without touching a penny. Today's
master criminals are swapping shotguns for software – here's how they do it


Cyber
Crime: Banks Ordered To Bolster Defences
– Sky News
The UK's banking system has 'potential vulnerabilities' which must be addressed
quickly, the Bank of England warns.


Bad
bank chiefs face ousting or, at worst, seven years' in jail
– The
Independent
Banks were yesterday told they face tough stress tests every year to ensure
they can withstand a repeat of the financial crisis.        


Ross McEwan takes over as chief of RBS - The Telegraph
State-backed Royal Bank of Scotland will begin a new chapter on Tuesday as New Zealander Ross McEwan takes over the helm.        


Over-complicated RBS must lend more, says new boss - The Telegraph
The new chief executive of Royal Bank of Scotland has marked his first day in charge with a pledge to increase lending and simplify the bank.        


RBS to create new challenger bank under revived 'Williams & Glyn's' brand - The Telegraph
Royal Bank of Scotland is to create a new challenger brand under the revived 'Williams & Glyn’s’ brand after opting to take an £800m investment from a group led by private equity firm Corsair Capital.


RBS
to spend £300m on new bank's IT
– The Telegraph
Royal Bank of Scotland is set to spend more than £300m on a state-of-the-art
computer system for the 314-branch Williams & Glyn’s business ahead of its
separation from the taxpayer-backed lender.


Legal
hitch delays Barclays' attempt to stop trading with all money transfer firms

– The Telegraph
Barclays' decision to ignore the pleas of Olympic gold medallist Mo Farah and
cease trading with 100 money transfer firms has taken a fresh twist.        


Paul
Gascoigne Claims His Bank Account Hacked
– Sky News
Former England star Paul Gascoigne says thieves hacked his bank account, taking
as much as £50,000 in 23 withdrawals.


All
aboard for Europe's shrinking bank branch network
– Reuters
Banks have shut about 20,000 branches across Europe in the last four years,
including 5,500 last year and 7,200 in 2011, according to a Reuters analysis of
European Central Bank data.

 

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About Chris M Skinner

Chris M Skinner
Chris Skinner is best known as an independent commentator on the financial markets through his blog, the Finanser.com, as author of the bestselling book Digital Bank, and Chair of the European networking forum the Financial Services Club. He has been voted one of the most influential people in banking by The Financial Brand (as well as one of the best blogs), a FinTech Titan (Next Bank), one of the Fintech Leaders you need to follow (City AM, Deluxe and Jax Finance), as well as one of the Top 40 most influential people in financial technology by the Wall Street Journal’s Financial News. To learn more click here...

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