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Arguing with a banker …

A banker and I were talking about the function of a bank.  He gave me the classic view:

“A bank is there to take people’s money and lend it out at a profit, whilst ensuring the risk of non-payment is minimised”

No it isn’t, I said.  I pushed the view that the bank is there as a trusted store of value.  The lending part is now no longer important, as that can be done through alternative media such as peer-to-peer lenders.

The banker took exception to purely being a store of value, and felt that the risk management aspect of banking was a critical part of their function.

I argued that the bank’s risk management function is being eaten by software.  This means that credit analytics, transparency and management of risk, and the democratisation of finance is becoming a key change factor, as people connect directly through marketplaces and platforms.

The banker kind of lost it at this point, claiming that I didn’t understand the complexity of the markets and there is far more to creating financial markets than just deploying a server.

I argued back that anything that can be automated will be automated, and we can see that most clearly in the trading rooms and investment markets as hedge funds and asset managers are replaced by ETFs and index-linked funds.    High value jobs are disappearing fast as are low value transactional jobs from branch-based customer services to compliance to reconciliations to even programming.

He scoffed, and said that my discussion was too far out.

I argued that it wasn’t too far at all.  A lot of these changes have already happened, and marketplaces for finance are developing quickly.  It’s all based upon apps, APIs and analytics.

The end of the debate was a stalemate, with him believing that the bank needs to balance risk and leverage with human insight; whilst I continued to push the idea that a lot of that balance can be achieved through algorithms.

As I reflected on the argument, I realised that the key thing he had missed is that banking is not the end, but the means to the end.  The end is what we are buying and selling.  A bank provides a method to enable that to happen but software, platforms and marketplaces can just as easily provide that method in a far cheaper, faster and lower risk form.  That was the point I was really trying to make: that banking is necessary, but banks are not.

Now you may recognise that line – it’s an old one from Bill Gates – so how come banks are just as strong today, if not stronger, than when that comment was made 23 years ago?  The answer is that the technology had not reached primetime until now, and the regulator had enforced barriers to entry that would not allow new players to enter the markets … until now.

We are on the cusp of radical change.  Some banks are leading the change.  Some banks are watching and waiting.  Some have no idea what change is coming.  This is because they are led by a C-suite filled with people who either make things happen, watch things happen and wonder what happened.  What’s your C-suite like?

You may say we’re ok, and look at other financial institutions with scorn.  However, I can tell you exactly how many of your institutions are fit for change: half.  Where do I get this number from?  The MIT/Deloitte annual survey of banks digital readiness. In last year’s survey, 9 out of 10 participants felt that digital transformation is ripping through the industry, but only 46% felt their organisation was ready to respond.

 

Deloitte

In other words, 54% think they’re not ready, even though this is fundamental.  Even more telling is that only 1 in 5 institutions are felt to be nimble enough to change, whilst most feel their bank is slow to change.  A problem?  Maybe.  3 out of 5 employees in slow to change banks expect to leave within the next three years.

Deloitte2

So, for my banking friend who I had the argument with and for all the other C-suite complacent bankers out there, wake up.

 

 

About Chris M Skinner

Chris M Skinner
Chris Skinner is best known as an independent commentator on the financial markets through his blog, the Finanser.com, as author of the bestselling book Digital Bank, and Chair of the European networking forum the Financial Services Club. He has been voted one of the most influential people in banking by The Financial Brand (as well as one of the best blogs), a FinTech Titan (Next Bank), one of the Fintech Leaders you need to follow (City AM, Deluxe and Jax Finance), as well as one of the Top 40 most influential people in financial technology by the Wall Street Journal’s Financial News. To learn more click here...

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  • EnriqueT

    Good debate Chris.

    I believe that banks will continue to support the credit to SMEs and individuals, as if they are the store of value, to who should they lend their deposits to? In addition, the banks have financed the economy through the money multiplier and this has allowed the economy to function, admittedly, with several pitfalls from poor bank management.

    And if savvy investors can use the new algorithmic capabilities to lend wiser, what prevent the bank risk managers to use it and improve current risk lending practices? At the end the bank lending is no more than a pool of assets which requires a return above the cost of capital. The saving pools elsewhere function with a similar philosophy: to improve yield capture above risk free assets on a risk adjusted basis.

    To the extent that banks continue to be stores of value they need to lend money. To reduce the credit supply to the economy from banks and just depend from p2p and capital markets seems to me quite an unexplored and dangerous territory.

  • Jesus Freire

    Problem for incumbents banks is their current operating model (architecture/technology, organization, processes, culture, partnership model etc) is not ready for the change and it is being extremely difficult for them to change it

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