Whew. Knew there was some reason I pay good money for my Journal subscription. Or subscriptions. When I called to complain about getting two copies a day they took action. Today I got three.
Anyway, some secret shoppers from Sandler O’Neill & Partners came up with exciting finds, like a BoA sales rep making disparaging comments about JP Morgan Chase. Ok, is that news? First
reported on its secret shopping at BAI a couple of years ago – it found sales reps disparaging the bank they worked for and suggesting the customer go to the competition! Now that’s a little more interesting.
also found that few sales folks could explain all the different checking accounts a bank offered.
The Sandler O’Neill survey is about as exciting as the headline.