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Is life getting harder or easier for banks?

The conference I presented at last week in Barcelona focused
upon future banking, and we had an audience of international bank
managers from around the world.  The conference organiser gave me the
opportunity to ask some questions of the audience.  You know the sort
of thing, where you have those nice voting buttons arranged around the
tables.

So here’s the a couple of the questions I asked and the answers. 

What is the biggest challenge for a bank today?

Managing a global operation                                         26%
Creating a differentiated product and service                  15%
Motivating staff                                                              9%
Satisfying corporate customer’s demands                        6%
Regulatory changes such as SEPA and MiFID                 6%
Dealing with technology                                                 3%       

With 35% saying all of these are challenges.

I
then asked whether banking was more or less difficult ten years ago
(pre-internet and mobile), five years ago (post-internet and mobile)
and whether the guys thought it would be more or less difficult in five
years time. 

Here’s their views:

Is banking                           than 1997    than 2002    in 2012

A Lot More Difficult                    37%            18%          18% 

A Little Bit More Difficult              25%           49%           46% 

About the same                         15%           25%            23%

A Little Bit Easier                        5%              5%            5% 

A Lot Easier                              18%              5%             5%

In
other words, banking was a lot more difficult ten years ago, and is
continuing to be difficult.  Interesting that most of the guys think it
was just as difficult five years ago as it will be in five years time.

Does it ever get easier and what would you have said?

About Chris M Skinner

Chris M Skinner
Chris Skinner is best known as an independent commentator on the financial markets through his blog, the Finanser.com, as author of the bestselling book Digital Bank, and Chair of the European networking forum the Financial Services Club. He has been voted one of the most influential people in banking by The Financial Brand (as well as one of the best blogs), a FinTech Titan (Next Bank), one of the Fintech Leaders you need to follow (City AM, Deluxe and Jax Finance), as well as one of the Top 40 most influential people in financial technology by the Wall Street Journal’s Financial News. To learn more click here...

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