Yesterday was a day full of interesting dialogue about retail banking.
Much of the discussion was focused upon future revolutions in retailing bank
services, thanks to technologies such as getting rid of cash through mobile
payments, using RFID in branch, virtualisation and transformation of core
systems, business continuity, Banking 2.0 with social networking, and so on.
Two or three things came out at the end, which I hear so often that it should
create a crisis of confidence for some of you out there because it demonstrates
how bankers are really schizophrenics, with a totally split personality over
whether to be innovative or conservative.
Chris M Skinner
Chris Skinner is best known as an independent commentator on the financial markets through his blog, TheFinanser.com, as author of the bestselling book Digital Bank, and Chair of the European networking forum the Financial Services Club. He has been voted one of the most influential people in banking by The Financial Brand (as well as one of the best blogs), a FinTech Titan (Next Bank), one of the Fintech Leaders you need to follow (City AM, Deluxe and Jax Finance), as well as one of the Top 40 most influential people in financial technology by the Wall Street Journal's Financial News. To learn more click here...
