Yesterday was a day full of interesting dialogue about retail banking.
Much of the discussion was focused upon future revolutions in retailing bank
services, thanks to technologies such as getting rid of cash through mobile
payments, using RFID in branch, virtualisation and transformation of core
systems, business continuity, Banking 2.0 with social networking, and so on.
Two or three things came out at the end, which I hear so often that it should
create a crisis of confidence for some of you out there because it demonstrates
how bankers are really schizophrenics, with a totally split personality over
whether to be innovative or conservative.