I just downloaded Harris Interactive’s 11th annual reputation survey of America’s most visible companies.
The reputation survey assesses companies on a scale of twenty attributes in six dimensions …
… and, during the first six weeks of 2010, Harris Interactive interviewed almost 30,000 people to see what they thought of America's 60 "most visible" brands.
The results are fascinating, with the Top 10 most reputable firms being:
#1 Berkshire Hathaway with a Reputation Quotient of 82.33
#2 Johnson & Johnson 81.88
#3 Google 81.49
#4 3M 80.96
#5 SC Johnson 80.76
#6 Intel 80.13
#7 Microsoft 79.83
#8 Coca-Cola 79.81
#9 Amazon 79.57
#10 General Mills 79.46
And the least reputable firms are:
#51 Delta Airlines 59.57
#52 Bank of America 57.72
#53 JPMorgan Chase 55.67
#54 General Motors 53.60
#55 Chrysler 51.90
#56 Goldman Sachs 51.36
#57 Citigroup 50.57
#58 Fannie Mae 41.77
#60 Freddie Mac 38.94
Goldman Sachs, Fannie Mae and Freddie Mac make the list for the first time ever and are viewed very poorly. Firms that were involved in TARP payouts fared badly, with the biggest drop in reputation of the whole list being Bank of America, a drop of 4.92 points over last year.
AIG took a drop of 4.55 points, but at least they weren’t bottom of the list as they were last year. Nevertheless, they fail to score over 50 RQ points, a position that ranks them with Enron, Worldcom, MCI and Global Crossing after their collapses back in the early 2000s.
The good news is that Financial Services has also moved off the bottom of the industry list. Last year only 11% of Americans had a good thing to say about the industry and it came in last, just under the tobacco industry, as the least reputable industry sector in the USofA.
This year, financial services leaped to 16% favourable ratings, a five percent improvement and makes finance the second most hated sector, as tobacco still languishes at the bottom, down at 11%.
Mind you, with the automotive industry jumping 9% after Toyota’s issues, that’s not saying much.
Meanwhile, the study is worth a look if you like watching the banking industry’s own car crash news … whoops, didn’t mean that.