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How JPMorgan Chase, BBVA, ING, DBS and CMB are doing digital

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Today is the day that Doing Digital, my newest book, is finally live on Amazon and all good book stores.

It’s the result of two years primary and secondary research and, to pay it its due, has been featured in many interviews with me recently. I’ll share many of them, I’m sure. To start with, here’s the interview in Britain’s highly rated New Statesman magazine …

The digital bank hold-up

Financial institutions are fundamentally challenged by new digital players. IN his new book Doing Digital, Chris Skinner, CEO of the Finanser, outlines how they can respond.

After decades in finance and technology, Chris Skinner is releasing his sixteenth book. He discusses Doing Digital and the lessons to be learned from banks that have taken the plunge.

Q: What’s the new book about?

It’s about banks that are transforming to be truly digital. The issue today for any business is that it must convert to the internet age and yet so many businesses were built in the analogue age. We’ve seen the impact that’s had on entertainment, music, travel, photography and more. The internet has transformed every business in the world. Now, it’s time for banking and finance to go through that transition, and so I interviewed several of the biggest banks in the world who are doing this well – JPMorgan Chase, BBVA, ING, DBS and China Merchants Bank – to find out what they are doing and how. The lessons from these banks are laid bare in the book for all to see.

Q: And what would you say are the key lessons they learned?

Number one is that the company must have a licence to change. You cannot change a company from analogue to digital if it’s business as usual. You need business as unusual and all these banks got mandate from their Board of Management to focus upon transformation. Then you need to have burning platform that ignites all the people in the company and a destination of where the company has to go. I guess, overall, the main lesson is that these companies realised that digital transformation is nothing to do with a project or a function, but a fundamental cultural change and restructuring of the organisation.

Q: Is this a simple process?

Not at all. It takes years. Interestingly some of these banks have been changing for over twenty years to embrace the internet. But the book outlines over thirty key lessons from these banks, combined with my own immersion in this industry since the 1980s, and shows how change can be successfully achieved. The summary of that is that it takes place in four key phases: working out what to change, how to change, changing and then changing better. Those first two phases take one to three years; the implementation takes two to five years; and the process thereafter lasts forever.

Q: The book sounds like it’s just about banking?

Yes and no. I’ve spent my life in technology in the financial industry and dealing with change and transformation of business processes in this industry. However, the lessons can be applied to any company. It’s interesting, for example, that I saw a great write-up about how Wal*Mart was trying to change to compete with Amazon. The lessons in that story are just as interesting for a bank dealing with digital transformation as it would be for a retailer. I feel this new book is the same. The lessons are centred around big old banks from the industrial era trying to become digital, but it could just as easily be applied to any firm trying to deal with the digital age.

Q: You’ve written many books about this theme. How have your opinions changed in your new book?

Well, I got fed up with everyone saying that banks are dead, banks are stupid, banks don’t get the internet, banks are boring. Whatever. Banks are challenged fundamentally by the internet and new digital players – there are over 12,000 new companies in the world gaining billions of dollars of investment to compete with boring old banks – but the banks aren’t dead, stupid or boring. They’re just trying hard to change and adapt. And the hardest thing is knowing that you’re changing and adapting in the right way. I think Doing Digital provides them with the blueprint and answers to make sure they can do that.

Q: Finally, you’re known by some as Mr FinTech. How did that come about?

By mistake if I’m honest. I’ve worked in finance and technology for decades and was made redundant in the early 2000’s. Whilst trying to find a proper job I started writing about how finance and technology would look in the future for a variety of media platforms and then, in 2007, began blogging. I write a blog every single day on my personal platform and, out of that, became known as the guy who knew where the future roadmap would be for finance and technology or, as it’s now known, FinTech. Just happened to be the right guy in the right place at the right time for a change.

About Chris Skinner

Chris Skinner is globally known keynote speaker on the future of finance and technology, and the CEO of The Finanser Ltd. He writes a daily blog at and has written many books about the future of banking and technology, including Digital Bank, Digital Human and his newest book Doing Digital, available from Amazon and other online stores today.

Chris Skinner Author Avatar

Chris M Skinner

Chris Skinner is best known as an independent commentator on the financial markets through his blog,, as author of the bestselling book Digital Bank, and Chair of the European networking forum the Financial Services Club. He has been voted one of the most influential people in banking by The Financial Brand (as well as one of the best blogs), a FinTech Titan (Next Bank), one of the Fintech Leaders you need to follow (City AM, Deluxe and Jax Finance), as well as one of the Top 40 most influential people in financial technology by the Wall Street Journal's Financial News. To learn more click here...

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