Chris Skinner's blog

Shaping the future of finance

The future of payments post-pandemic (free research report)

Chris Skinner Author Avatar

During this quiet period of time, it’s a good time for reflection and I was lucky enough to be commissioned to produce some research on how European FinTech influencers see the future of payments post-pandemic.

I’m releasing the report today and here’s the opening summary:

When the Covid-19 pandemic hit Europe in early 2020, it hit hard, and it hit fast. Spreading quickly through the continent, Italy was the first to enter lockdown, with  Spain, Germany, the UK, and the rest of Europe all locking down soon after in mid-March.

Several major headlines at that time was to avoid using cash, or at least to wash your hands after handling them. Those of us in the industry have known this for years, but it was not until a World Health Organisation (WHO) representative advised to use contactless payments when possible that it became better known to the wider European population at large.

In a conversation between The Daily Telegraph and a representative of the WHO, there was a specific question about bank note usage to which the WHO representative responded: “We know that money changes hands frequently and can pick up all sorts of bacteria and viruses ... when possible it’s a good idea to use contactless payments”.

This raised the question of whether people would move to contactless payments and in what form? It also led to card issuers raising the limits of contactless payments. In the UK, limits increased from £30 ($37) per transaction to £45 ($55) from April 1 2020; Poland raised the limit to 100PLN ($25); France, Ireland, Greece and Malta increased contactless payment limits from €30 to €50 from May 11 2020; and more countries followed suit across Europe.

However, there are some hygiene issues with contactless payments too. Contactless requires touching the debit card or credit card against a terminal. Depending on the value of the transaction or availability of contactless payment technology, the cardholder may be required to type a personal identification number (PIN) on a PIN pad. The PIN pads and contactless terminals are unlikely to be cleaned after each use creating potential risk of virus transmission.

This raises further questions to consider: Will consumers naturally move away from cash and card payments to truly contactless payments on mobile telephones? Will this crisis change their behaviours and, if so, will it change their behaviour for the short term or long term?

To find out the answer to these questions, Chris Skinner interviewed many of the leading authorities in payments, FinTech and finance across Europe during April and May 2020. The interviewees included:

  • Andrea Dunlop, Chairwoman of the Emerging Payments Association.
  • Antonio Grasso, founder and CEO of Italian start-up Digital Business Innovation srl;
  • Chris Gledhill, one of the world’s top-ranking authorities on FinTech;
  • Devie Mohan, a researcher, writer and speaker, and co-founder and CEO of Burnmark, a fintech research company;
  • Gijs Boudewijn, Deputy General Manager at the Dutch Payments Association and Chair of the Payment Systems Committee of the European Banking Federation;
  • Matteo Rizzi, formerly of SWIFT where he co-founded Innotribe, and the founder of FinTechStage, a platform for investors, innovators, and start-ups to foster FinTech innovation;
  • Miriam Wohlfarth, Managing Director and co-founder of RatePAY;
  • Paolo Sironi, one of the most respected voices in the FinTech industry;
  • Rich Turrin, an international best-selling author, and award-winning executive;
  • Simon Cocking, Chief Editor at Irish Tech News;
  • Simon Taylor, co-founder and blockchain lead at 11:FS; and
  • Urs Bolt, consistently ranked as one of the top Swiss FinTech influencers.

This report presents the key findings and outcomes of these interviews.

You can get the report for free by providing the info below ...

[gravityform id="1" title="false" description="false" ajax="true"]

... then check your inbox for a download link (fyi, my download email went to the spam folder!).

Chris Skinner Author Avatar

Chris M Skinner

Chris Skinner is best known as an independent commentator on the financial markets through his blog,, as author of the bestselling book Digital Bank, and Chair of the European networking forum the Financial Services Club. He has been voted one of the most influential people in banking by The Financial Brand (as well as one of the best blogs), a FinTech Titan (Next Bank), one of the Fintech Leaders you need to follow (City AM, Deluxe and Jax Finance), as well as one of the Top 40 most influential people in financial technology by the Wall Street Journal's Financial News. To learn more click here...

What is the future?

Learn more

Learn more about Chris

About Chris Skinner

The Past, Present And Future Of Banking, Finance And Technology

Fintech expert Chris Skinner: countries need digital transformation to remain competitive

Join me on Linkedin

Follow Me on X!

Hire Chris Skinner for dinners, workshops and more

Learn directly from from one of the most influential people in technology, gain insights from the world's most innovative companies, and build a global network.

Chris’s latest book

Chris Skinner’s ‘Digital For Good’ Book Launch Event – CFTE

Top 50 Global Thought Leaders and Influencers on FinTech 2023

Chris Skinner
Commentator, CEO of The Finanser and best-selling author at The Finanser

Thinkers360 Thought Leader

Contact Me

Global Awards

Lifetime Achievement Award

Global 100 - 2024 Winner

Chris Skinner - Financial Markets Advisor of the Year - The Finanser - UK 2023

Best Financial Markets Advisor of the Year 2023

30 Best Regtech Blogs and Websites 2023

Kids creating the future bank | TEDxAthens

Captain Cake and the Candy Crew

Captain Cake Winner of a Golden Mom’s Choice Award


Alex at the Financial Services

Gaping Void's Hugh MacLeod worked with the Finanser