Tis the season to be jolly and, in that spirit, I thought it was time to update some of our Christmas songs. Here’s the revised version of the twelve days of Christmas …. On the first day of Christmas my big bank sent to me: A diamond in an …
Read More »A Banking Carol
It was almost December 25, Christmas, and Jimmy Diamond was a happy man for a change. Just this week his bank had opened 100,000 new customer accounts (even though only 25,000 people had visited the bank); they had managed to sneak an extra 1% onto credit card holders balances (without …
Read More »American Express … and the Book of Mormon
So here’s a story you’re gonna love. I did an American friend a favour and, to say thank you, they sent me $500 in the post in the form of a travelers cheque. Really generous, thank you, but what the hell is a travelers cheque? I vaguely remember them, but …
Read More »An overdraft … is that someone who checks your first draft?
I got into a conference this week (for a change) where the presenter of a roboadvising wealth manager got into a bit of a Q&A scuffle with an audience member. Felix Niederer, founder and CEO of Zurich-based start-up True Wealth showed the stats for their customers. Most of them are …
Read More »Creating PayPal’s Perfect Storm
Apparently, I am a miscreant. I am the one guy who managed to break PayPal. What? OK, here’s the story. The next 2,000 words tell the story but, if you’d rather miss that and cut to the chase, jump to the end. Most of my customers wire me the money. …
Read More »Bank customers aren’t always right
It’s August – the quietest month in business. Everyone I email sends back an out of office autoreply, and yet I’m here still blogging. So what to blog about? Well, this month might be a little inconsistent, but I do love posting funny stories in bank branches. The reason is …
Read More »Conference buzzwords … what’s on your list?
I go to too many conferences and have my very own list of Bingo Buzzwords including apps, APIs, analytics, blockchain, cloud and more. There are four specific words that are used often however, which make my crawl a little. The reason is that I don’t think anyone knows what they mean …
Read More »FU EU #Brexit
Well, like all of you, I wake up this morning to find that the UK has decided to tell Europe to fork off. You probably think I’m going to blog about what it all means and the implications for financial markets (I did that the other day and back in …
Read More »If you like change, don’t work for a bank
I just had a really interesting, off-the-record, discussion with a banker. Can’t give too much detail therefore, but here’s how the conversation went: “So, what’s it like working for MegaRetailBank?” “Shocking”, he said. “They are completely branch focused. Here’s an illustration. They launched a new retail bank subsidiary in a …
Read More »We are the Robots: science fiction becomes science fact
I recently talked about the oncoming internet developments that follow the internet of things, from the internet on demand (3D and 4D printing) to the internet of robots. A colleague came up afterwards, and said I was daft to talk about robots. It’s science fiction he claimed. I disagreed as …
Read More »The Bank Dick
It’s amazing what you stumble across on the internet. I was looking for some bank news the other day, when all of a sudden cropped up this clip from the 1940 film The Bank Dick (Detective) with the famous drinking actor W. C. Fields. I’m posting it partly because the head …
Read More »URGENT: Open this attachment or your account will be suspended
I wake up today with the usual massive dump of emails, two of which looked a bit suspect. The first is from DHL, saying my shipment is cancelled. I don’t use DHL and expect no shipment from them, so delete it. The second is an email from Transport for London …
Read More »Too Big To Change, Seagull Management and The Yes Team
Forget Too Big To Fail (TBTF), the real issue is that the global universal banks built between 1995 and 2015 are Too Big To Change (TBTC). They are changing, but it’s not easy. Think about it. These banks have built themselves up into global powerhouses, operating in over 100 countries …
Read More »No-one expects the Spanish Inquisition (unless you call your bank)
I just got a letter from my bank (NatWest). The fraud team wanted to ask me some questions. I wondered why they had sent a letter, which takes a week to arrive, when they urgently needed to talk with me? Anyway, as you can see, they want me to …
Read More »How one country gets through six Mount Everests of cash a year!
I’m such a sad banking geek that in my two hours off here in Seoul I ran around to the Bank of Korea’s Money Museum. Yes, I really am that sad but hey, it was near the hotel and the only thing I could do within walking distance apart from …
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