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2019: The Year of Witty Protest

So yesterday, I gave you the top ten trends for 2019 from British Airways’ Business Life magazine. The article also discussed a range of other trends that are noteworthy, so here’s a quick summary of the other things to expect in 2019. 2019: The Year of the People This is the year of witty protest….

Ten Top Trends for 2019

Hello, hello and hello again. Welcome to 2019. A brand new, fresh, shiny year, and just out of the starting gate. Having said that, yes we are still talking Brexit and we still find a group of shady bankers knocking off billions. Same shit, different day, as Stephen King would say. Being a different day or,…

Account opening? Oh, 1-2-3. Easy as A-B-C. Not!

There’s nothing like a true story to bring a point home, so here’s my latest one. I’m starting a new venture. It’s a philanthropic thing, nothing to do with banking, but because we are seeking sponsorship, we need to open a bank account. I choose to open an account with ABC Bank, where I already…

Banks can learn from airlines

The CEO of Australian bank Westpac says that we could all learn something from the airline industry. I agree, so here’s a learning story from United Airlines. Last week, I was having a moan on twitter about them. It’s an experience that I’m going to share, but this is not whining. It is how to…

According to one banker, banks are just like sewage

Now I didn’t make this statement, to be clear. A banker did. He was talking about the four quadrants of service, and said that banking needed to become like the sewage system: invisible, but incredibly important that it works especially when it’s urgent. I liked his ideas, and he presented it like this. Banking today…

Millennials: STOP EATING AVOCADOS!!!

I’ve spotted a couple of interesting discussions about millennials and money in the last week, both of which say that the views on them are wrong. Stereotyped as avocado-crunching, cappuccino drinking, needies, the general media view is that this is a generation spoilt by helicopter parents to grow up to be the most earnest losers…

I found a troll!

I got called out in one review of my new book Digital Human calling it a “futurist’s wet dream”, which I thought was a bit much. The reviewer doesn’t work in finance, didn’t like my views on science fiction becoming science fact, didn’t buy into the revolutions of humanity and felt the book was confused….

Dubai: cutting edge or bleeding edge?

I travel a lot and go to several countries that have smart leadership and smart cities. These cities and countries – you know who you are – are in the forefront of innovation and claim to be visionary. So, I was surprised when I was planning a trip to one recently, Dubai, and found a…

It ain’t what you do

I was asked at a conference the other day: “so what do you think about a banks’ Innovation Department?” The question threw me a little, so I asked what they meant. “Well, do you think banks should have an Innovation Division?” I replied that divisions divide, and that innovation should be encouraged everywhere. “Ah, so…

Suits you sir!

It’s very confusing these days. I turned up at a conference recently in a suit and tie and no one, literally no one, was wearing a suit or tie. No one had told me the dress code either, so I grinned and bared it. Then I got to another meeting today where the audience were…

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