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America: a nation living in the 20th Century

When did you last write a check (cheque)? When did you last receive one? Although a valid payment mechanism in some countries, it has been phased out in many. Finland stopped using checks in 1993 and Poland in 2006. The Netherlands have taken it a step further. Having banned domestic checks back in 2002, the…

Are humans really needed for banking?

I enjoy being around bankers who have been immersed in the industry nearly all of their lives and hearing their war stories. I heard two stories recently from a retiring banker, and thought it worth sharing to show just how far we’ve come. This friend started life in international banking in the wilds of the…

How to stay awake in meetings

A long while ago, I had an early start to get to a meeting. Leaving home before sunrise, I went from subway to train to taxi, and arrived bright eyed and bushy tailed. However, as the day went on, my battery started to run dry. By mid-afternoon, with lunch firmly mixng around my stomach muscles,…

Two weeks to pay someone? Luxury!

Being raised on Monty Python, an old sketch popped into my head (The Four Yorkshire Men) and led to a thought. A grandfather and grandson are at the dinner table … Grandfather: Ah, when I was a lad, life was very different. Grandson: In what way, grandad? Grandfather: Well, we used to get our milk delivered…

2019: The Year of Witty Protest

So yesterday, I gave you the top ten trends for 2019 from British Airways’ Business Life magazine. The article also discussed a range of other trends that are noteworthy, so here’s a quick summary of the other things to expect in 2019. 2019: The Year of the People This is the year of witty protest….

Ten Top Trends for 2019

Hello, hello and hello again. Welcome to 2019. A brand new, fresh, shiny year, and just out of the starting gate. Having said that, yes we are still talking Brexit and we still find a group of shady bankers knocking off billions. Same shit, different day, as Stephen King would say. Being a different day or,…

Account opening? Oh, 1-2-3. Easy as A-B-C. Not!

There’s nothing like a true story to bring a point home, so here’s my latest one. I’m starting a new venture. It’s a philanthropic thing, nothing to do with banking, but because we are seeking sponsorship, we need to open a bank account. I choose to open an account with ABC Bank, where I already…

Banks can learn from airlines

The CEO of Australian bank Westpac says that we could all learn something from the airline industry. I agree, so here’s a learning story from United Airlines. Last week, I was having a moan on twitter about them. It’s an experience that I’m going to share, but this is not whining. It is how to…

According to one banker, banks are just like sewage

Now I didn’t make this statement, to be clear. A banker did. He was talking about the four quadrants of service, and said that banking needed to become like the sewage system: invisible, but incredibly important that it works especially when it’s urgent. I liked his ideas, and he presented it like this. Banking today…

Millennials: STOP EATING AVOCADOS!!!

I’ve spotted a couple of interesting discussions about millennials and money in the last week, both of which say that the views on them are wrong. Stereotyped as avocado-crunching, cappuccino drinking, needies, the general media view is that this is a generation spoilt by helicopter parents to grow up to be the most earnest losers…

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