A last post about financial inclusion and banking. I pondered the thought of how people who get inclusion will gradually rise and upscale to full service banking. I see it almost as a ladder of steps from exclusion to banked as follows: Step One: Financially Excluded (Hawala) These are people …
Read More »9 out of 10 blockchain trials go nowhere
I just read an interesting new report from Deloitte about blockchain. They tracked the history of 86,034 blockchain projects hosted on GitHub since 2009 to pull out “key lessons” on where the blockchain industry is going and its long-term prospects. Here are some of the highlights: More than 26,000 blockchain …
Read More »Who are the hottest FinTech firms and Influencers around the world?
I was sent a nice list of the Top 50 FinTech firms selected by Forbes. They introduce it as follows: Worldwide, $27.4 billion poured into fintech startups in 2017, Accenture reports, up 18% from 2016. With so much in play, it’s not surprising that 22 companies are new on this, the …
Read More »Most companies are unprepared for a cyberattack
I was looking around at what’s new online, and just discovered the Hiscox 2018 Cyber Readiness Report. This is the second Hiscox Cyber Readiness Report, conducted by Forrester Consulting, and puts the spotlight not only on the financial consequences of individual cyber breaches but also on the enormous cost in …
Read More »Who has the most valuable bank brand?
I just got The Banker magazine’s February issue discussing the top banking brands of the world. Timely, as I have been talking about trust and brands this week. In particular, I guess I was surprised the Chinese banks are the strongest brands across the board in 2018, with the top …
Read More »#GAFA, #BAT and #BBVA
I spotted two stories about BBVA that appeared yesterday. The first was in the Financial Times with BBVA Chairman Francisco Gonzalez asking the G20 to take action against the big internet firms, saying “authorities [need] to bring order to this massive change” that could “pose risks to financial stability”. He …
Read More »Tencent’s WeChat Pay is AliPay’s major rival
I’ve written a lot about Ant Financial – they’re a 30,000 word case study in my new book – mainly because they are the first payments platform to focus upon global reach for financial inclusion. That is not to say that I am ignoring the other platforms: PayPal, Stripe, PayTM …
Read More »Even with a bribe, no one switches their bank account
I was intrigued to see the latest account switching numbers for the UK. Switching has been a focus of the Competition & Markets Authority, regulators, government and more, and yet promoting people to switch is not working. According to the latest stats, there are around 70 million deposit accounts across the …
Read More »Half of banks’ customers don’t trust them
I was reflecting on this year’s Edelman Trust Monitor, a global survey of trust amongst consumers that has been running for 18 years. This year’s results prove fascinating, as there has been a slump in confidence in the media over the past year, due to fake news. However, the part …
Read More »11 decisions that made a challenger the best bank on the planet
I’ve been in touch with Colin Iles in South Africa for a while now. Formerly the head of client strategy at Barclays Africa (ABSA), he’s now been working on a new bank called Capitec. I say new, it’s actually been around for 17 years, but it is interesting that for …
Read More »Rwanda: Africa’s first cashless economy?
Another presentation that was enlightening was delivered by Jean Claude Gaga, CEO of RSwitch Ltd, the national e-payment switch of Rwanda. Jean Claude gave an overview of how Rwanda is moving towards a cashless economy and I was particularly interested as I chair Dot Finance in Kigali each year, and …
Read More »We still need bank branches
For many years we have had discussions about bank branches and a branchless future. I personally don’t believe in a branchless future, but many do. And yes, there are many branches disappearing, much to the annoyance of those who lose that physical store. For example, America still has a large …
Read More »Proving digital transformation works for shareholder returns
I wrote about the fact that digital transformation does not create greater shareholder value … yet … and then DBS announce that they are the first bank in the world to demonstrate the link between digitization and shareholder value creation on November 17. Interesting, as I blogged about this on November …
Read More »Old John Cryan had some code, AI, AI, Oh!
There are two big tech topics in banking these days, namely Artificial Intelligence (AI) and Blockchain. These two tech titans are changing the back office of banks into intelligent shared structures that will be mind-blowing a decade from now. In fact, they’re not far off that today. I’ve written a …
Read More »Does digital transformation actually matter?
I regularly talk about BBVA (Spain) and DBS (Singapore) as banks that are doing the right things for digital transformation. They both started early, have a leadership team who are committed and have been driving down this road with results. Results in terms of awards and recognition within the technology …
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