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A majority vote social media as important – critical for banking

Earlier this year we surveyed the Financial Services Club members and readers of the Finanser for their views on social networking and social media in banking. In February, we published the initial results as a qualitative report and now we have crunched the numbers to produce the quantitative report. There were 444 respondents to the…

Why PayPal et al REALLY matter!

So yesterday I argued that PayPal and their brethren of social monies don’t matter. It was like unleashing the sceptical banker that I know resides deep within me, and it felt good. Then I got a dose of new reality vision (maybe due to so many comments on yesterday’s piece) and it felt not so…

PayPal for biz

Why PayPal et al don’t matter

Many of us get excited about new and different toys in the payments world. From Jack Dorsey’s twittering Square to PayPal’s billions of payments, we think the world is changing dramatically. SMS texting payments in Africa and credit exchanges on Facebook add weight to our arguments for change in the core of bank processing. We…

Congratulations to Dexia for some new bank thinking

Thanks to the Italian blog Banca2.0, I stumbled across Dexia Belgium’s marketing campaign to Gen Y that worked wonders almost a year ago. The campaign is based around Dexia’s youth bank, Axion, and the bank’s aim was to appeal to 15 to 30 year old Belgian’s by highlighting music as the theme. But not just…

Banner Concert

First Direct’s Twitter Sex Hack Attack

Everywhere I go these days, I see ads for following businesses on Facebook and Twitter.  The latest was down at the local winebar where they have this ad on the counter:   GET DISCOUNTS IF YOU FOLLOW US ON FACEBOOK!!!! Works for me. Apparently, some 27% of UK SMEs use social media to connect with…

Facebook Bar

Innovations and snails

According to Fast Company, only one of the Top 10 financial websites of the world comes from a traditional bank.  That bank is Itaú Unibancoe in Brazil.  Well done Itaú Unibancoe … what happened to the rest of you? Oh yes, banks don't innovate.  I forgot. Mind you, plenty of innovation from outside banks and…

Why latency is so important (and Goldman wins)

Great article in this month’s Bloomberg Markets Magazine on High Frequency Trading (HFT) which, according to Tabb Group, has increased from almost nothing to account for 61% of US stock market activity and 70% of individual trades since 2005. The SEC announced it is to review this area of trading last month but the focus…

Social Media Survey

Brett King, author of the new book Bank 2.0 – which I can recommend to those of you working with social media in finance as a focus – has worked with me in the past few weeks, analysing the inital and general results from our social media survey. Almost 450 folks responded to the survey…

Chip & PIN is broken (UPDATE)

As many readers know, I've disliked Chip & PIN pretty much since it was launched, as there are better solutions out there.  Here's my comment from 2006: Chris Skinner, CEO of financial services think tank Balatro told silicon.com: "I'm an anti-chip and PIN person. Sorry Apacs – I like them very much but it's not…

How fast is fast? Faster than you think!

One of the excellent presentations delivered at the trading technologies conference I chaired this week was given by Steve Rubinow, EVP and CIO at NYSE Euronext. Steve talked about how most latency lies in the infrastructure – the “trading ecosystem” as he referred to it – rather than in the applications and the algorithms. This…

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