Home / Case Studies (page 2)

Case Studies

What cost a system outage?

A month ago, I blogged about the problems at TSB when implementing the change-over of their core systems. Yes, core systems replacements are challenging, but they’re not risky when done right. Unfortunately, TSB’s change-over shows all the marks of how to get it wrong. Not only has it been highly …

Read More »

Comparisons of platforms vs banks by the numbers

I’m not a financial analyst but a technologist and so, unsurprisingly, I got called out by some pedantic accountants over my simplistic assertion that Ant Financial is 35x more productive than banks like Barclays, as I was simply using their revenues per employee to make comparisons.  Similarly, in previous discussions …

Read More »

Digital banks are 35+ times more productive than traditional banks

I’m launching the new book Digital Human in New York on April 12 (if you want to come, register here), following on from our recent London launch. In London, I was delighted to host Ashok Vaswani, CEO of Barclays Bank UK, and Li Wang, Head of Alipay and Ant Financial …

Read More »

Why big banks fail

A good example of that big bank thinking I referred to yesterday is Santander, and an incident that I fumed about the other day. I usually make payments to EU companies via my business account, which pays no fees on EU payments as per PSD2 and SEPA principles. However, I …

Read More »