I got a phone call from the Elephant. For those who read my blog regularly, you’ll remember that the elephant stayed with me last year. I guess, as it’s a year later, he was missing me. He moved out as Spring approached, because I couldn’t stand the smell, and his constant demands for curry, crisps…
Brett King dropped a tweet the other day. It was followed up with a further list from Matthew Van Buskirk: I am sure there are many others!6. Transaction speed isn't important7. Cloud-based fintechs are inherently less secure8. Face to face or phone interactions are necessary for effective fraud control9. People want all of their financial…
Jim Marous at The Financial Brand just published a survey of what his readers think the future of banking holds. Before you read the results, here are mine: Retail banking focuses upon integrating everything digital Commercial banking focuses upon digital currencies for global trade Investment banking focuses upon the tokenization of equities and trading Simples! What…
This headline caught my attention the other day: Bank loyalty costs savers £1.6 billion a year in missed interest The detail: There’s £246.5 billion ($340 billion) languishing in accounts paying no interest at all … A survey of 2,000 adults across the UK, with 42 percent of respondents stating that they didn’t think it was…
This week was COP26 and so the Finanser had a two-track week. The usual updates, but also the COP updates. Here’s the usual track … Why challenger banks find it hard to challenge I was thinking about this article in The Telegraph saying what a rotten job supermarkets have made of competing with banks. Tesco…
Mark Carney stood up at COP26, alongside Larry Fink (CEO of BlackRock) and Jane Fraser (CEO of Citigroup). Together they announced that the financial industry has pledged $130 trillion of assets to solve climate challenges. Woo-hoo! Thanks. Trouble is that it’s a lie. Larry Fink and Jane Fraser run two companies leading the end of…
I often contact companies due to issues with their services. When I contact them, it inevitably means that something in their digital services has broken. It is then an opportunity to delight and provide a customer experience that exceeds exceptions. However, it normally means anger and annoyance as you wait on the phone for an…
Just in case you didn’t catch it, yesterday was the Finance Day at COP26. Rishi Sunak, the UK Chancellor, made a speech commiting the UK to be the first with a net-zero financial centre. Watch the speech: Or, if you prefer, here’s the transcript: Direct the world’s wealth to protect our planet Good morning…
I had a few recent experiences that showed me how bad developments are in the digital world today. One was trying to cancel a subscription to a news app and, when logging in online, couldn’t find anything to show me the answer. The second was my bank who changed my international bank account numbers but…
