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I remember presenting to a major global bank twenty years ago about the dangers of social media and particularly Facebook. My thinking was that I could find one of their senior managers in a branch or call centre and discover, through their posts, everything about them. Their phone number, where they live, their partner’s details,…

I was at a presentation last week where a guy from Canada shared the Wealthsimple story. I was not familiar enough with it, although I had heard of them, but the guy showed their advert and it cracked me up. #mustwatch For decades, Canadian banking has been dominated by a handful of powerful institutions with…

I have spent much of the last few years listening to people asking the wrong question about artificial intelligence. Will AI take my job? Will AI replace bankers? Lawyers? Accountants? Programmers? Journalists? Consultants? The question assumes that AI competes with professions. Increasingly, I think it competes with something else entirely: normality. That thought struck me…

Britain is replacing its heroes with wildlife and, judging by the reaction, you would think the Bank of England has announced that Winston Churchill is being retrospectively defeated by a hedgehog. Out go Jane Austen, JMW Turner and Alan Turing and in comes a barn owl, a bumblebee, a puffin and a hedgehog, although the…

Global trade is breaking apart. The winners won’t be the ones who move. They’ll be the ones who connect. For years, the global trade conversation has been dominated by one question: where should we move our supply chains? China is risky, America is unpredictable, Europe is expensive and geopolitical tensions are making international commerce look…

This week’s main blog discussions include … AI and the big question: why would you ever call McKinsey or Gartner? For many years, McKinsey has been the go-to firm for advice and Gartner for research but, with AI, why bother? In fact, there is a lot of debate about whether AI will replace consultants and…

Have we all gone completely mad? Seriously. We live in a world where people struggle to pay their mortgages, governments drown in debt, banks worry about inflation and central bankers agonise over interest rates. Meanwhile, a piece of cardboard featuring a cartoon monster can be worth more than most people earn in their entire lives….

It’s SIBOS week and so lots of research and news announcements. Two caught my attention though, as I always look forward to what McKinsey and Cap Gemini are saying in their payments reports. The both tell the same story from different angles, namely that the payment is disappearing. Not disappearing in the sense that we…

We have spent the last few years obsessing over artificial intelligence that sits in front of the customer – chatbots that summarise documents, copilots that draft emails, and interfaces that appear to know everything. But finance does not run on language. It runs on transactions, cash flows, liquidity, risk and trust. After spending time examining…

For many years, McKinsey has been the go-to firm for advice and Gartner for research but, with AI, why bother? In fact, there is a lot of debate about whether AI will replace consultants and research firms such as McKinsey and Gartner. The thing is that this conversation misses the bigger change. What’s that? It…