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I have always thought insurance has a marketing problem. You buy something you hope you will never use, pay for something whose value may not become apparent for decades and, with life assurance, buy a product whose payout you will not even be around to enjoy. It is hardly surprising that insurers have spent more…

From Mt. Gox to Bybit and now Binance, cryptocurrency exchanges have lost billions to hackers. The technology works, so why do the institutions keep failing? If a bank lost $6.36 billion in minutes, there would be outrage, regulatory investigations, demands for resignations and questions about whether the institution should be allowed to continue operating. When…

This week’s main blog discussions include … Is digital making people switch off? For years, we have been told that digital makes everything better by making everything faster, cheaper and easier, and that the ultimate objective should be a world in which we can click here, tap there, buy now, pay later and complete the…

For years, we have been told that digital makes everything better by making everything faster, cheaper and easier, and that the ultimate objective should be a world in which we can click here, tap there, buy now, pay later and complete the whole process without thinking about it. The great mantra of digital commerce has…

Sylvester Stallone was broke. He couldn’t pay his bills. All he had was a screenplay called Rocky. Studios wanted the script but not Stallone. They were happy to buy his idea, provided somebody else played the lead. He refused. It was an extraordinary gamble. Selling the script would have solved his immediate problems. Instead, he…

The Bank of England has released its latest report on artificial intelligence in financial services. The numbers are impressive. The reality is less so. Banks are embracing AI at extraordinary speed, but are they transforming banking or just making yesterday’s banking cheaper? The Bank of England and Financial Conduct Authority have just published their latest…

It is Halloween week and, by coincidence, the same week as the Chancellor’s Budget which is announced tomorrow. I say by coincidence as it seems likely that the Chancellor wants to drink the banker’s blood by restoring higher taxes upon them. There has been a huge debate over increasing taxes on British banks. The contest…

I found myself wondering the other day why almost everything seems to end in .99. Books cost 9.99. Electrical goods are 99.99. Cars are advertised at 19,999. Even software subscriptions seem incapable of charging a clean 10 or 100. One penny appears to have become one of the most valuable numbers in commerce. Most people…

This week’s main blog discussions include … I can see clearly now the clouds have gone When Google Goes Down, Your Bank Goes Down. Who Is Really in Control? We spent decades worrying about banks being too big to fail. Now we have a handful of technology companies that are too important to fail, and…

As Halloween approaches, I was reflecting on death and murder in banking. It is not a new thing for me, as it turns up quite often, but it hit me today with allegations that a former bank chairman arranged for his communications chief to be intimidated, in an operation that ended in his death. People…