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I was wondering today what would happen if my AI tool sent money to a third party and it was fraudulent. Who would be liable? So, I did a bit of research to find the answer and here it is. The general rule is that it’s your fault, as it’s not the AI that made…

This week’s blog discussions included … Let’s be honest: retail banking is broken Over the past decade, the industry has aggressively optimised for cost and digital efficiency and, in doing so, it has quietly dismantled the human infrastructure that made banking work for millions of people. Start with the facts. In the UK alone, more…

In a new report by Boston Consulting Group, they conclude that the CIO is now the most important role in a bank. Not long ago, the CIO was the person who kept the lights on and kept core systems stable, costs controlled, projects delivered (eventually). That world is gone. According to BCG, the CIO now…

Over the past decade, the industry has aggressively optimised for cost and digital efficiency and, in doing so, it has quietly dismantled the human infrastructure that made banking work for millions of people. Start with the facts. In the UK alone, more than 6,000 bank branches have closed since 2015, according to consumer groups and…

I gave a TEDx talk last year about the jobs our children will have in the future … … and it is a theme I keep returning to because I have twin boys who are ten years old now. The school they go to are now looking for a new Board member, so I wrote…

I’ve just been reading McKinsey’s latest piece about the AI-powered bank. It reads like a polite consulting report, but underneath it is a fairly brutal critique of the entire banking industry because what they’re really saying – without saying it – is that most banks are structurally incapable of benefiting from AI. It not because…

I was recently working with WNS, part of Capgemini, on a few blogs. The posts are interesting so I’m sharing them here. Click on the headline links to read the full articles: Can AI Turn Regulatory Overload into Competitive Advantage in Banking? Regulation in banking is exploding, and most banks are handling it badly –…

This week’s main discussions include … If people do not trust the system, they will not use it I just got the LSEG (London Stock Exchange Group) Risk Intelligence report which makes clear that we have crossed a line. Fraud is no longer something that happens at the edges of the financial system. It has…

I just got the LSEG (London Stock Exchange Group) Risk Intelligence report which makes clear that we have crossed a line. Fraud is no longer something that happens at the edges of the financial system. It has become the system’s shadow twin, growing in lockstep with digital banking, instant payments and AI. The 2026 LSEG…

I remember making a prediction twenty-five years ago that all of the biggest banks in the world would be Chinese. Unfortunately, I made this prediction at an American banking conference, when all of the biggest banks in the world were American. Twenty-five years earlier, or fifty years ago, all of the biggest banks were Japanese….