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Computing: Banking on Innovation


This week's UK Computing magazine has an interesting interview with Barclays retail COO Shaygan Kheradpir.  In a pure scrape of the entire article, I thought it worth reproducing here: Enabling customer-facing staff to access bespoke financial services apps using tablet computers is just one of several ways in which COO Shaygan Kheradpir is …

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How to create a banking strategy


Following on from my discussions of solutions versus product people and vertical alignment versus horizontal, the question came up as to how to think strategically. How can you really get inside the customer’s head? What keeps the CEO awake at night (literally in the case of Lloyds Banking Group)? And all …

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