Blog Index

Our biggest stories of the week are … Delivering stellar service in banking I keep thinking about stellar service and what it could mean. Very rarely do you experience stellar service these days. With airlines, it’s a pain to fly. The airport experience is degrading and the flight itself is no longer exceptional,… Too Big…

  Our biggest stories of the week are … Is this the end of the euro? For the past two years, we have performed a major survey around the euro and European payments. The survey for 2011 is now live: click here to take survey and click here to see the last two years of results. Heard the Word…

  Our biggest stories of the week are … Is this the end of the euro? For the past two years, we have performed a major survey around the euro and European payments. The survey for 2011 is now live: click here to take survey and click here to see the last two years of results. Heard the Word…

  Our biggest stories of the week are … The Top 20 Banks of the World, 2011: China hits the Big Time I’ve enjoyed the Banker’s Top 1000 listings for a long time now and, when last year’s listings came out, looked back over the last twenty years to see how things had changed. This…

  Our biggest stories of the week are … What do you really think about SEPA and the PSD? For the past two years, we have performed a major survey in anticipation of the implementation of the PSD and SEPA to see how the world viewed these areas. The survey for 2011 is now live: click…

  Our biggest stories of the week are … What do you really think about SEPA and the PSD? For the past two years, we have performed a major survey in anticipation of the implementation of the PSD and SEPA to see how the world viewed these areas. The survey for 2011 is now live…

  Our biggest stories of the week are … What do you really think about SEPA and the PSD? For the past two years, we have performed a major survey in anticipation of the implementation of the PSD and SEPA to see how the world viewed these areas. The survey for 2011 is now live…

  Our biggest stories of the week are … Are payments infrastructures fit for purpose? During the spring, we reached out and asked readers to provide their views about the world's largest payments infrastructures and whether they are fit for the purpose they are being used for.  Today, we released the results …. Why payments…

  Our biggest stories of the week are … Are payments infrastructures fit for purpose? During the spring, we reached out and asked readers to provide their views about the world's largest payments infrastructures and whether they are fit for the purpose they are being used for.  Today, we released the results …. Why payments…

Our biggest stories of the week are … ING: selling the rebels with a cause The sale of ING Direct USA to Capital One last week for $9 billion was a landmark in the post-crisis fallout as it was forced upon ING Group by the European Commission.  In the process however, it reveals some amazing…