Case Studies
How the USA can make bankers feel like Guantanamo Bay
David Bermingham was another recent guest at the Financial Services Club. David was one of the NatWest Three, the three bankers who worked for NatWest in the 1990s and got caught up in the Enron scandal. What happened and how come David ended up in an American jail when he's a British citizen? Well, after presenting…

How the Russian mafia use the banking system (especially Britain’s)
I was wondering what to blog about today, as it’s grey and cold and wet and miserable and … then I realised, I should blog about Russia. Here in London, we’ve gradually seen a takeover of some of our key financial and national assets by billionaires from the former Soviet Union states. Some of these…

What really happened when the RBS payment system failed
At the start of this week, we had a discussion at the Financial Services Club about the issues at the Royal Bank of Scotland (RBS) over the summer when their payments systems failed. It was a major failure that garnered headlines worldwide, with many banks saying: “there, but for the grace of God, go I”. Why…

A truly social bank advisor is the key
This week has been fascinating with lots of discussions about branch versus no branch and financial advisor versus product seller. I was going to leave it at that, but feel one final blog post worthy of discussion and this is about the role of social media. We all talk about Facebook and Twitter in the…

How do you behave when no-one is watching?
During my trip around the Middle East, I met a lot of banks looking at a lot of new ventures with lots of dialogue about new business models, new products and services, new organisational structures and new ways to communicate with staff, customers and stakeholders. One of the key questions was how to maximise human…
Cyberwars: a far bigger threat than hacktivists
Whilst consumers are electing the next major political leader via crowdsourced populism, governments and companies begin developing cyberarms. This cyberwarfare is already rife, with a host of malware targeting middle eastern nations (see end of blog entry). What is obvious from these developments is that cyberattacks are the new form of warfare that evades direct…
We are Legion: the History of Hacktivism
I went to see a screening of a new film about Anonymous last night called We Are Legion: the Story of the Hacktivists. The film tells the story about the rise of Anonymous and the hacktivism movement, portrayed through interviews with many of the key players. The film includes some of my favourite discussion areas,…

Do you believe in NFC?
I ‘ve been talking about contactless for years now - I remember talking about the Octopus card system about ten years ago after it launched in Hong Kong in 1997 – and still find it surprising how invisible it is. Sure it got some coverage at the Olympics but some, like Forrester, reckon that NFC mobile payments…

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