Digital Bank

Some years ago, I was talking about corporate transformation and the move from command-control to coach-counsel organisations. Command-control are businesses that run in a military style. You do what I tell you to do and obey the rules. Coach-counsel was far more developmental. How can I help you achieve your dreams. Some described the former…

On the one hand we want order and control; on the other, we don’t want to be ordered or controlled. We want governance, but we don’t want to be governed. We appreciate structure, but we don’t want to have that structure tell us what to do. The issue is a basic one: how far can…

I did a search of “Jamie Dimon” the other day, and was intrigued by the results. It reached everything from how cryptocurrencies are dangerous to Jeffrey Epstein, the late sex offender connected to everyone from Prince Andrew to Jes Staley, formerly with JP Morgan and CEO of Barclays. The search made me realise how much…

I am getting more and more blown away by AI these days. Not only is ChatGPT able to write my blogs, but relationships are now run by deep fake robots. In a recent experiment, the US medical council did a blind test of patient treatments, where patient questions were answered by human doctors but, also,…

I was asked for an interview the other day by Sonya at Machinelab Venture and decided to say yes. It gives you a good view of me. So,here we go … Can you tell me a little about your background?  I took a degree in Management Sciences and joined IBM way back when. After a while,…

I got a nudge that my good friend Jim Marous had just published a new report, sponsored by Qorus and Infosys Finacle. 💯 Jim Marous states that: “innovation is important in banking because it drives growth, allows organisations to stay competitive, and helps solve complex problems in an ever-changing world.” Jim surveyed a range of bankers…

If you haven’t noticed recently, Apple has been making moves into money. They started with a partnership with Goldman Sachs to launch a credit card. More recently, they’ve launched Apple Pay Later, their BNPL (Buy Now Pay Later) service, and then a savings account offering 4.15 percent interest, 10x the national average in the USA….

I often use this headline: An AI Completed 360,000 Hours of Finance Work in Just Seconds in my presentations. The story is about JPMorgan who automated the checking of commercial contract wording. The AI machine they deployed was so effective at saving time that they could layoff 1,500 lawyers. Is that a good thing? Equally,…

The banking industry has always been at the forefront of adopting new technologies to improve its efficiency, effectiveness, and customer experience. In recent years, Artificial Intelligence (AI) has emerged as a game-changer in the banking sector, transforming various aspects of banking operations, from customer service to risk management, and driving significant changes in the way…

Some predict that, in the near future, the world will be run by AI robots, even Liverpool football team! The thing about AI is that it is only as good as the input it is given. For example, ChatGPT couldn’t give answers to any questions you ask it, without those answers being previously written by…