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Change Management means CHANGE the management

I don’t know why we talk about digital transformation when we should be simply talking about transformation. What is happening has nothing to do with technologies, but is driven by technological change. In other words, it’s not a digital transformation. It’s a change management transformation, and all those familiar with change management will be aware…

Crypto: tax it, regulate it, subsidize it

I was reminded the other day of a quote by Ronald Reagan: “If it moves, tax it. If it keeps moving, regulate it. And if it stops moving, subsidize it.” He said this in the 1980s about the government’s view of the economy, but let’s apply it to cryptocurrencies. Initially irrelevant but now mainstream, many…

OpenBanking+

I’ve been looking at where we are in 2022, compared with 2012. In 2012, everyone was talking about FinTech disrupting and destroying the dinosaur banks; in 2022, banks are buying FinTechs and even launching their own start-up FinTechs Things have changed. I blogged a while ago about the phases of FinTech we’re going through, and can…

The pandemic has changed customer behaviours forever

If you didn’t read my blog last week asking whether the pandemic had transformed banking to be digital forever (answer: no), what is obvious is that the pandemic has changed consumer behaviours forever. This was brought home to me when reading the Forbes-Ipsos survey of American consumers views of digital banking. The survey took place in…

How Facebook failed at finance

I haven’t written much about Facebook’s digital currency Diem, as there’s not much to write about. A dead duck from day one, it would never succeed. I said so back when it launched in 2019: The bottom-line is that Facebook may have developed a stablecoin using blockchain to enable global payments within Messenger, Instagram and…

Start with the way people behave, not how you design

Thinking about process redesign, I remember when the ATM was invented. I wasn’t there – I’m not that old – but I remember reading about the great debate they had as banks didn’t believe people would be able to remember a PIN. The BBC reports that “Mr. Shepherd-Barron came up with the idea when he realized…

Has the pandemic transformed banking to be digital forever?

Question: Has retail banking transformed to be digital forever? Answer: No. I’ve always said that banking can never be purely digital as it needs a human touch. It needs the ability to talk to someone as money is the second most important thing in our lives. In fact, for some, it’s the most important thing…

When digital is down

I watch the world through the lens of the network, and have noticed that China is leading the world with digital currencies. The digital yuan is ready for release in time for the winter Olympics and a CBDC is likely to be launched in China before anywhere else. So why are Chinese consumers swapping potatoes…

The role of an infomediary

Years ago, I was writing about the role of an infomediary. The idea was that there should be a broker between customer’s data and their service providers. Unfortunately, that role has become four companies for those in the Americas and two for those in Asia: Amazon, Facebook (Meta), Google (Alphabet), Twitter (Block), Tencent and Alibaba….

We need to pressure regulations on climate finance

We seem to be at an intersection. The intersection is the moment that we realise our futures are threatened by many things, particularly the climate emergency. The intersection is that the solution to the climate emergency is a mixture of government, finance and technology. The three areas are critical to solving our future. Government is…

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