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What is an acceptable level of fraud?

Sam Altman, the founder of OpenAI and creator of ChatGPT and more – along with the PayPal Mafia https://www.ceotodaymagazine.com/2025/04/who-owns-chatgpt/ – was speaking about bank capital rules this week and made an interesting comment that: “There are some FIs that will accept a voice print to move a lot of money. That is a crazy thing…

The future of finance: everything, everywhere, all at once

We are really good at creating bingo buzz words in business to get everyone feeling they are missing the buzz. Terms such as Big Data, Banking-as-a-Service (BaaS, invented by me!), embedded finance, invisible banking and more turn up every day. Some get traction and some don’t, but the whole idea is to make you feel…

Is data sharing ethical?

There’s a huge debate about banks and data. Should banks share data or sell data? This has been going on for over a decade. For example, Barclays tried to share and sell customer data back in 2013 and it hit the headlines; ING did the same in 2014 and got into similar issues. Both banks…

When you realise that finance is science

In recent days, I’ve discovered a lot of theorems and ideas in digital areas where, when you integrate finance and technology, you realise that you are living in a world of rocket science thinking. For example, I am spending a lot of time talking with experts about digital identity and trust, as that’s the theme…

Can you think of any business that gives you a hug?

I often meet CxO executives in financial institutions and fintechs who talk about the importance of the customer journey, but I wonder what they mean by this. After all, we all know that hold the line and the computer says no is the general experience these days. Most of this is caused by underfunding and…

Where is fintech going?

I went to a conference the other day where the organiser left a load of beer mats with questions about fintech. I picked them up and decided to write my thoughts. Trust you enjoy this …  What was your ‘aha’ moment that led you into fintech? I never really had a moment, as I’ve been…

The story of Jack Zhang and Airwallex

I stumble across a lot of stories online about fintech start-ups successes and failures, and really enjoyed reading the story of Airwallex by Thomas Yeddou on the Fintech Society newsfeed (worth subscribing). It’s a lengthy story of one Jack Zhang. Who is Jack? Well, you need to read the whole thing to find out, but here’s…

I live at Buckingham Palace but am secretly a Russian launderer

Building on yesterday’s blog about onboarding me as a client based in Buckingham Palace – or was that 10 Downing Street? – there is some interesting reporting about Revolut. Why haven’t they got their UK credit license sorted? After several years of discussion with the regulators, they finally got the green light to launch a…

Monzo suffer a stumble after opening fake accounts for 10 Downing Street and more

Monzo allowed customers to open accounts from everywhere including Buckingham Palace … with no authentication Digital bank Monzo has just been fined £21 million by the UK regulator, the Financial Conduct Authority (FCA), after onboarding customers claiming to live at 10 Downing Street, Buckingham Palace and even its own premises. A lack of address verification…

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