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Last century processes in the digital age

I’ve just had two requests for notarised ID documents: one from my accountant and another from a bank. So, I went to the notary to get notarised and they said no. It reminds me of an Amy Winehouse song: I tried to get me a notary and they said no, no, no. The problem arose…

Control the bot, control the relationship

Building on my recent blogs about AI, the AI you and the way the digital world becoming its own world, I was reminded of the film Transcendence. You probably know this film but, just in case you don’t, the idea is that an AI scientist uploads their mind to the network to live his life…

When you have an AI twin, what are you doing?

I just wrote something that was pretty ambiguous when a friend asked what my latest speech is all about. The answer? “Becoming an AI-native bank – digital is so last century – and digital trust in a deep fake world (digital ID)”. The answer is accurate, but I just wrote off digital and then talked…

Yes, you can build a bank from your bedroom (part two)

I was going to change this, but am reposting a LinkedIn update from Leonid Bashlykov, who heads up Crypto at Revolut because it further clarifies the blog I posted last week. The post was titled: Launch a bank from your bedroom which, unsurprisingly, gained a lot of criticism from good luck with that to wait till…

Robots are AI in reality

As everyone who reads me regularly will know, I’m a big sci-fi fan and have blogged regularly about Star Trek versus Star Wars and their view of money. A dystopian or utopian future? Money is the core – Chris Skinner’s blog Today, I’m going off on another trip as I’ve just got hooked on Alien:…

AI is bigger than the smartphone

Twenty years ago, four critical things happened: cloud computing became mainstream; the smartphone was launched; Satoshi Nakamoto released the bitcoin whitepaper; and the global financial crisis killed all trust in traditional financial institutions. All of these things pretty much happened at the same time. Twenty years later, a multi-trillion dollar world has appeared on the…

Should banks be telcos (and vice versa)

I’m such a futurist nerd in banking that, thirty years ago, I forecast banks would open telco services and vice versa, and can prove it if you want. The reason? Both have frequent customer contact, high transaction volumes and similar capabilities. Just seven years ago, I was still banging on the same drum. It is…

Launch a bank from your bedroom? Why not!

I guess the key thing about becoming an AI-native bank is to start with a clean sheet of paper. Most banks are adding AI services to old systems and dysfunctional processes; what we should be doing is starting from scratch, creating an AI core that looks at how to deliver the best customer experience. For…

From physical to digital to AI native: the journey continues

For longer than most fintech founders have been alive, I’ve been advocating digital transformation. Digital transformation is where digital is at the heart of the business. You convert from physical to digital by reinventing the business and the business model. You start with digital at the core, and add physical on top when and where…

What is an acceptable level of fraud?

Sam Altman, the founder of OpenAI and creator of ChatGPT and more – along with the PayPal Mafia https://www.ceotodaymagazine.com/2025/04/who-owns-chatgpt/ – was speaking about bank capital rules this week and made an interesting comment that: “There are some FIs that will accept a voice print to move a lot of money. That is a crazy thing…

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