Digital Bank
Oh no! It’s Bankenstein …
For years, we’ve talked about banks having a spaghetti systems structure aligned to a line of business product-centric organisation, that focuses upon the internal sales process rather than the customer. It’s true, but it’s due to the longevity of many banks. Some banks are over 500 years old and most countries have banks that are…

Data is the key
I’ve recently contributed to an Oracle report, providing the foreword – the report can be downloaded here – and highlights how data is changing the financial services landscape, and how banks can: thrive in the face of ravenous competition from digital banks, fintechs and tech players build an open banking infrastructure to take the lead…

Why I hate the term ’embedded’
OK, I’m a Victor Meldrew and have several pet hates. In particular, people who use corporate-speak … Source: Forbes In banking, there are two terms I hate: channel (and all of its derivatives like omnichannel and mulitchannel) and, more recently, embedded. Folks who regularly read the blog know that I hate anyone and any article that…

Smaller banks have the happiest customers
Following on from why startups will fail if they compete head-to-head with a bank, I got this headline the other day saying that smaller banks have the happiest customers. The latest analysis of feedback and complaints data conducted by consumer website Fairer Finance shows that big brands such as Halifax, Nationwide, HSBC and NatWest have struggled…

Another view: any start-up that challenges a bank will fail
We talk a lot these days about neobanks, challenger banks, bank disrupters, bank disintermediation, banks will fail and such like. I have a contrarian view, for a change, and believe that any start-up that challenges a bank will fail. As I say, it’s a contrarian view. Why would you start-up Monzo, Starling, Chime, NuBank or…

The future of payments: free research by Deutsche Bank (includes crypto, bitcoin and more)
Last year, I blogged about the view of Deutsche Bank regarding the future of payments. They produced three reports: Part I: Cash: The Dinosaur Will Survive… For Now Part II: Moving To Digital Wallets And The Extinction Of Plastic Cards Part III: Digital Currencies: The Ultimate Hard Power Tool … that were well worth a…


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