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Shaping the future of finance

Digital Bank

Does your bank look like this?

Henry Ford famously stated: “If I had asked people what they wanted, they would have said faster horses.” Of course they would, as they had no idea what anything else was. In fact, I use this story often as a Victorian vision of the future was a steam-powered robot horse. The reason they wanted this…

FinTech or TechFin (speech transcript)

I recently gave a speech where the title was FinTech or TechFin?  Everyone had been given a copy of my book Digital Human, and the speech was transcribed. Here it is:   FinTech or TechFin?  Thank you for inviting me to join you here. It is a great honour. I’m a technologist and spent all my…

Digital is a leadership challenge and not a project

I blogged in March (Transforming the bank – three phases of change) about the method to make systems change happen to transform the bank. In another conversation, I then realised that there are three phases of organisational change to transform the bank. The first phase is a recognition that the world is transforming in a…

What does your leadership look like?

I’m sure some people see me walk into a room and go oh no, not him. I have a position, and it’s not popular with everyone. But I don’t care. On my LinkedIn profile, I describe myself as a troublemaker, and no issue, I’m sticking with that. So, boot on the other foot, I often…

Cloud sense … dollars and cents

Talking of cloud computing, I’ve spent years backing up my various PCs and photo libraries. Invariably, a labour of love, I didn’t trust public cloud services like Google and Microsoft to look after my stuff properly. Then, gradually, over time, more and more of my stuff has moved online. It started with getting fed up…

Banking in the Cloud

One of the surprises I have had in my discussions with banks that are doing digital well, is how all of them seem profoundly committed to cloud-computing. Some more than others, as one of the banks I spoke to wants to achieve over 80% of their IT infrastructure, software and services to be private and…

Why Chinese TechFin is the exception and not the rule

I picked up an interesting article from Reuters, about how Asian technology firms are moving into banking in a different way to Europe or America. The article says that Amazon and Alphabet / Google are far more interested in serving banks with cloud and advertising, rather than competing with them, whereas Alibaba and Tencent have…

Leaving customers digitally high and dry … big mistake

I’ve recently seen two blogs about issues with challenger banks N26 and Tandem. They both relate to the ways in which these new banks communicate, or not in these cases. Judith Bogner, a well-known and followed broadcaster, explains regarding N26 and the fact that her husband was locked out of his account and so he…

The challenge of transforming into “Banks of the Future” (research)

During the weekend I presented the trends on FinTech and Tech Fin, my two favourite subjects. I’ll update on that shortly but I was also involved in a study the organisers – The European House Ambrosetti, a leading economics think tank based in Italy – conducted before the conference. The study looked at the bank…

Who owns the data? Who’s in control?

I find life interesting. Themes recur over and over and over again. Will big banks survive? When will we, will we be cashless? Oh when, will we, will be branchless? Can we really replace the City with a trading network of algorithms? And more. One of my favourite recurring themes is when will we have…

Intelligent Money: Our Future Is Where We Do Not Think About Money, As Our Money Thinks For Us

What is the future?

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