Digital Bank

I just spoke at Russia’s Eastern Economic Forum, a Davos for the Russian world and beyond. Hosted by Vladimir Putin there were stellar guests attending including Prime Minister Narendra Modi of India and Prime Minister Shinzo Abe of Japan, as well as other world leaders and Chris Skinner. Hanging out with the heads of Russia,…

I was talking with a CXO of a bank. They are actively engaged in ‘going digital’, but she was sharing with me that the bank’s executive team had no idea what going digital means. Being brutally honest, she told me she had no idea what it means either. I was a bit surprised, but she…

I often talk about the business model of a bank (or any business) being made up of three major parts: A back office that manufactures the product and administers the service; A middle office where the infrastructure is built to connect the back and front office; and A front office where the relationship exists between…

I saw a write-up in The Financial Times the other day on how Silicon Valley is eating the banker’s lunch. The article was written by Tom Braithwaite. Tom Braithwaite is the companies editor, managing the FT’s business coverage. Based in London, he was previously a Lex columnist in San Francisco. Prior roles include US banking…

I just picked up a Financial Times article talking about how Artificial Intelligence (AI) will change the way you deal with money. It’s actually more about the Chinese internet giant Ping An, and how they’re changing finance using AI. If you are a customer of Chinese financial services group Ping An, you can use a new…

The big news yesterday is that Klarna is now Europe’s largest FinTech unicorn, valued at $5.5 billion, and the sixth largest FinTech unicorn worldwide (discounting Ant Financial, Ping An and co). According to CB Insights, Stripe is the largest FinTech unicorn (USA, $22.5 billion), followed by One97 Communications (PayTM India, $10 billion); Nubank (Brazil, $10…

It’s the holiday season, so my wife dragged me off to Disneyland with the children. It was a great experience but, halfway through, I saw this t-shirt: “It was all started by a mouse” Now it wasn’t. It was started by Walt and his brother who became a formidable team. Walt, the visionary, and his…

I sat through a soul-destroying meeting the other day. The meeting was with a C-level decision maker in a bank, and we were brainstorming. Ideas were flowing and, at the end of the ideation process, we went to see the C-level person to get his view. It wasn’t good. You can’t do that because the…

As banks embrace digital transformation, there is a high level of discomfort amongst bank staff around the change. First, they hear almost every day that artificial intelligence and machine learning will automate their jobs. They fear the future. They fear losing their job. How can you reassure them that they can participate in the change…