Digital Bank

That old expression that what goes up must come down applies to so many things. An umbrella goes up and down, dependent upon the weather. Company executives who are going up will come down, most times. And businesses that appear to be bullet-proof can stumble and fall. I’m thinking Blockbuster, Nokia, Kodak. Today, we look…

I’ve been isolating too much and watching too much TV. Binging on Netflix, Amazon Prime and such like, almost every film I watch seems to be the same. Good versus Evil and Order versus Chaos. Half of society seems determined to make everything sunny and bright; the other half seems determined to destroy, disrupt and…

For the last more than a decade, all I’ve ever heard bankers say is that bitcoin is a scam, a Ponzi scheme, purely useful for money launderers, paedophiles and terrorists. So, why are banks now offering bitcoin services? For me, this is one of the biggest questions, but the answer is obvious: because customers want…

A final thought for the week on bank transformation. I often talk to banks. Some I’ve spoken to for decades. It shocks me that, after decades, they still have exactly the same issues. Fragmentation of data; an organisation built over decades with systems that are not integrated; data that is split into lines of business…

I see more and more stories about banks messing up customer accounts, system outages, data mismanagement, issues with technology and more. This is the one thing a bank cannot mess up. Airlines may mess up a booking; Amazon may mess up a delivery; BT or AT&T may mess up a connection; but a bank messing…

After a year and a half, I presented my first keynote with a physical audience yesterday. It’s FinTech Week London! It’s a whole week, in London, talking about FinTech. That’s a surprise, huh? The interesting thing is that, after people have been locked up for a year, there was a buzz. It was not like…

I had a long drive last week and noticed five or six massive warehouses by the side of the motorway. It made me reflect on a new warehouse world. I’ve already lamented the loss of main street stores and likely end of malls but, equally, it’s interesting to consider this shift from main street to…

I grew up as an Englishman. Then I became British. Now, I’m a European. But then we had Brexit and all the other stuff. Yet now I live in Poland. I believe in a world of the future that has no borders, no flags, no barriers. Am I deluded? During my lifetime, the world has…

I was imagining if I walked into a big bank job today. You are hired as CEO of Mega-Global-Bank PLC. What’s going on? Well, number one, no-one has any idea where the economy is going. There’s a global pandemic. Everything is up in the air, and we have lots of companies with huge amounts of…

From July 12, I will be chairing FinTech Week London. It’s my first time leaving home since February 2020, and a major moment as it’s also the first physical conference on FinTech that I’ve seen so far (Money 2020 and more to come). FinTechWeek London takes place from July 12-16 both in London and streaming…