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The CEO of Australian bank Westpac says that we could all learn something from the airline industry. I agree, so here’s a learning story from United Airlines. Last week, I was having a moan on twitter about them. It’s an experience that I’m going to share, but this is not whining. It is how to…

There’s more and more dialogue about a no-deal Brexit these days, even though Jean-Claude Junker and Michel Barnier are clearly trying to avoid it as they have said a deal is now 85% agreed. It’s just not the Chequers deal. Whether a deal is agreed or not with the EU, the challenge is then to…

Someone asked me about getting return on investment in fintech. The discussion is about how many firms are actually delivering on their promise. So many unicorns are loss-making firms, and billion-dollar valuations on million-dollar revenues seems like a lot of hype. One article typified this feeling: High-society fintech under pressure to perform for billionaire backers in…

I was recently asked to write an essay for the Center for Financial Inclusion, as part of a series looking at the ingredients to get this right. They gave me the topic of getting the infrastructure right. Here’s what I wrote: Getting the Infrastructure Right for Financial Inclusion The world is being dramatically transformed by…

I keep seeing headlines about Amazon opening a bank, challenger banks pulling the crown off the incumbent banks heads, the end of old banks, the disruption of the system and the end of all traditional financial services. I guess some would say that I fall into this camp and, on occasion, I do write things…

Another lively discussion followed my meeting with the FinTech communities in Asia. It was interesting as we had a chat about all aspects of what was happening in South-East Asia, and the overwhelming message that came back to me was that the regulatory sandboxes had become sandcastles. What I mean by this is that the…

The main blog headlines are … If you think it’s evolution and not revolution, think again Another regular argument I’m having is whether digital is a revolution or evolution. I firmly believe it is revolutionary. When industries are being rebuilt from the ground-up with new technologies and new business models, then it is a revolution….

I was recently asked by TSYS to write a piece celebrating ten years of payments changes, as they are celebrating their ten year birthday of ngenuity, TSYS’s payments magazine. So I wrote something. Here’s your starter for ten: To commemorate the past 10 years of ngenuity, we wanted to look back at how the landscape…

I have one slight concern as we go cashless, having experienced it myself. You cannot go cashless if it does not include everyone. I had this experience in China. Arriving on a Sunday lunchtime at the Holiday Inn Express hotel, I successfully checked in and had a nice room with an empty fridge. Downstairs, being…

A new study of the 50 largest banking groups in the UK and Europe has revealed that although profits have increased, future profitability is at significant risk. The UK & European Banking Study (EBS), shows that banks are operating in unstable market conditions fuelled by unsustainable profit-taking, crisis level valuations and dwindling market share. While…