If banks provide no advice, what do they provide?
For many years, banks have talked about moving away from transactions and towards advice. The branch is for advice. We will become trusted advisors. We see the value-add of banking is the information we can analyse around your data to offer advice. Complete rubbish. I’m sorry, but I’ve towed that line for a long time…

Does FinTech worry policymakers?
Not sure if anyone noticed that the Financial Stability Board – the world’s central banks tasked with maintaining financial stability – produced a white paper on FinTech last month. It was published on Valentines Day, so you were probably busy, and I only just stumbled across it. Here’s the Executive Summary. FinTech and market structure in…

The Art of the Corporate War
One of the greatest challenges in digital transformation is the cultural change, that has to be led with passion and commitment from the top-down. As I’ve already mentioned, that means a Board mandate and the Chair and CEO being fully on board. But what about the C-team? And the level that reports to the C-team?…

The true meaning of Open Banking
A year ago I blogged about invisible banking and that I have some issues with it, namely that the bank brand disappears and the customer finds it too easy to spend without thinking. Now, I read more and more about embedded banking, contextual banking, frictionless banking and more, and I think people have got this…

The bank CIO sees most tech firms as blah, blah, blah
I can understand why bankers can be sceptical about what technologists say. For years, technologists have been telling them that their business is threatened by technological change. They’ve been shouting that they will be disintermediated; they say that the bank must change and change fast to keep up; they argue that the bank is not…



























