I just found a great website called Not Always Right that tells the staff side of humorous or challenging customer experiences in the USA. It’s brilliant. Here are my faves that relate to banks. FIRST: FREEDOM ISN’T FREE (I’m a bank teller at a large national bank. A customer in her mid-twenties comes up to…
We have several national British Treasures: Buckingham Palace, the Queen, the Houses of Parliament, Bruce Forsyth, Chicken Tikka Masala; but a new one is bidding for glory. Sir Mervyn King, the outgoing Governor of the Bank of England. A massive tennis fan … … and supporter of Aston Villa … And now he’s making a…
There’s an elephant in the room. Isn’t that a lovely phrase? It’s meant to say there’s something so big that’s in your sphere of business (or life) that it can no longer be ignored. For Barack Obama, it’s terrorism. For David Cameron, it’s the economy. For Chris Skinner, it’s ubiquitous connectivity. There are other elephants…
It’s amazing how often Monkeys and Money come up in conversation. First, there is the proof that money is in our DNA like sex. Monkeys proved it in a Yale University exercise back in 2009. Second, monkeys are continually used to prove that they can invest better than fund managers. A bit like monkeys make…
It’s amazing how often Monkeys and Money come up in conversation. First, there is the proof that money is in our DNA like sex. Monkeys proved it in a Yale University exercise back in 2009. Second, monkeys are continually used to prove that they can invest better than fund managers. A bit like monkeys make…
